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Customer Services Apprentice WEBAHEAD INTERNET LIMITED

Webahead Internet Ltd are looking for an enthusiastic, hardworking individual to join their team as a train as a Customer Service Apprentice. The role will include speaking to customers and general office administration.

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Closing date: 07 Feb 2023

Apprenticeship summary

  • Annual wage

    £9,254.44 to £18,278.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday, 9am to 5pm.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    13 Feb 2023

  • Date posted

    08 Nov 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000105170

  • Positions

    1 available

What will the apprentice be doing?

Responsibilities:

  • Manage phone calls and correspondence (email, letters, packages)
  • Processing sales
  • Database tasks listing (Artwork, Extras, Website Completions)/Proof Reading
  • Domain Name management (Registration, Cancellations, Transfers etc.)
  • Extensions of websites
  • Order office supplies
  • Customer support/care
  • Assist colleagues wherever necessary
  • Meet and greet visitors
  • Dealing with customer complaints
  • Rectifying problems that may have occurred for the customer
  • Offer guidance and support to clients

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner standard:

  • Day release at college or training centre

What is the expected career progression after this apprenticeship?

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.


Requirements and prospects

Desired skills and personal qualities

IT skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working

Qualifications

GCSE or equivalent Maths and English (Grade E/3 or Above) Essential

Things to consider

This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change.  This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship. Northern Skills will check candidates' eligibility prior to any interviews. Please be aware that as Northern Skills provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.

About the employer

Webahead Internet is a leading specialist in web design and marketing, from our offices in Darlington we have established a strong track record in the provision of web design and cater for companies throughout the UK

Employer

WEBAHEAD INTERNET LIMITED

Address

3 Trinity Court

DARLINGTON

DL3 0PH

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Training

Training provider

MIDDLESBROUGH COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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