Medical Receptionist Apprenticeship STOCKWELL ROAD SURGERY

VQ Solutions are looking personable, empathetic individual to join the team at Stockwell Surgery as a Medical Receptionist. Your role will include delivering excellent customer service to patients and providing general assistance to the Practice team.

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Closing date: 08 Apr 2023

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday to Friday on a shift rota with hours between 8.00am and 6.00pm. Exact shifts tbc.

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    10 Apr 2023

  • Date posted

    08 Nov 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000105142

  • Positions

    1 available

What will the apprentice be doing?

Reception:

  • Providing excellent customer service at all times
  • Receiving and welcoming patients upon arrival at the surgery
  • Making appointments for patients via the telephone or face to face
  • Handling telephone and face to face queries from patients
  • Handing completed repeat prescriptions to patient and checking names and address
  • Dealing with visit requests

Administration:

  • To have a thorough knowledge of all Practice procedures
  • To work in accordance with written protocols
  • Filing, faxing and photocopying as requested
  • Provide new patients with the relevant paperwork and make an appointment for a new patient check
  • Explain Practice arrangements and requirements for new and temporary patients
  • Deal with and action SystmOne tasks and notifications in a timely manner
  • Action results and reassigning these when doctors are absent from the surgery
  • Regularly check the Practice email inbox and take the appropriate action

Computer:

  • Registration of new patients - computer data entry and medical records
  • Process patients change of address - computer data and medical records (have knowledge of practice area)
  • In the absence of the Prescription Administrator, process repeat prescription requests in accordance with Practice guidelines
  • Register patients for appointments and prescriptions
  • GP Registration links - deductions and amendments

Telephone:

  • Have working knowledge of the telephone system, during and after hours
  • Answer the telephone call in a timely and professional manner

Other Tasks:

  • Follow the opening and closing protocols and ensure the building is ready to receive patients in the morning
  • Replenish doctors’ stationery boxes in doctors’ rooms
  • To prepare refreshments such as tea and coffee
  • Maintaining a flexible attitude towards working hours and duties
  • To perform any other reasonable tasks as requested by a senior member of staff

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards an Advanced level 3 Business Administration Apprenticeship delivered by VQ Solutions. You'll have a dedicated VQ Mentor and will also be supported internally by your manager.  
During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews. All apprenticeship work will be completed during working hours.

What is the expected career progression after this apprenticeship?

The majority of our apprentices are offered full-time employment upon the successful completion of their apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Non judgemental, Empathetic, Ability to prioritise

Qualifications

GCSE or equivalent English (Grade Minimum 4/C) Essential
GCSE or equivalent Maths (Grade Minimum 4/C) Essential

Things to consider

The employer has asked that providers do not contact them with CVs or other unsolicited correspondence. Any unwanted contact may be reported to the ESFA

About the employer

We are a 4 partner GP practice based in the heart of the historic market town of Knaresborough. We pride ourselves on team work and are fortunate to have new directly bookable services including physio and pharmacist appointments that you can arrange without speaking with a GP. Our reception team is here to help signpost you to the most appropriate service. Please give them as much information as possible so they can help you. All these additional roles work closely with and receive advice from the GPs. We are also promoting the new consultation form which you can upload pictures to - you will receive a response to these within 48 hours. Otherwise use the navigation buttons on the left to visit specific pages or read our practice brochure online.

Employer

STOCKWELL ROAD SURGERY

Address

21 STOCKWELL ROAD

KNARESBOROUGH

HG5 0JY

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Training

Training provider

VQ SOLUTIONS LTD

Contact

Christy Slater

christy.slater@vqsolutions.co.uk

01423740006

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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