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Customer Service Practitioner Apprentice SPEAR TECHNOLOGY LTD

Customer Service Advisor Apprentice daily duties include but are not limited to learning about the products and services that the business offer to their customers and administration duties. You will work towards a Level 2 Customer Service Practitioner standard.

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Closing date: 07 Jan 2023

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.30pm.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    08 Jan 2023

  • Date posted

    08 Nov 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000104914

  • Positions

    2 available

What will the apprentice be doing?

Customer Service Advisor Apprentice daily duties include, but are not limited to:

  • Learning about the products and services that the business offer to their customers letting to know customers, assessing and managing their requests
  • Dealing with both new and a regular clientele
  • Ordering stock accurately
  • Getting to know suppliers
  • Working closely with various departments and offering support
  • Communicating with peers
  • Learning about and adhering to Health & Safety
  • Administrative duties
  • Communicating with customers via the phone and by email
  • Using a bespoke internal computer system
  • Chasing up old quotes to gain feedback for teams
  • Working closely with Managers and Directors on proactive tasks
  • Answering general phone line and transferring to relevant department

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard:

  • Functional Skills (if needed)
  • 20% off the job training
  • An apprentice is provided with a minimum of 20% off the job training by the company and Nova Training to support their development

What is the expected career progression after this apprenticeship?

We always promote from within, and this will be a permanent position with a full-time role available at the end of the qualification.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Administrative skills, Team working

Qualifications

GCSE or equivalent Maths and English (Grade 4+ c and above) Desired

About the employer

SPEAR Technology owns the following UK brands which candidates will be working within, these brands are the UK’s only no credit check mobile phone network, online catalogue store, and online supermarket. www.sunshinemobile.co.uk www.yescatalogue.co.uk www.flava.co.uk

Employer

SPEAR TECHNOLOGY LTD

Address

JORDAN HOUSE

HALL COURT

HALL PARK WAY

TF3 4NF

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Training

Training provider

STAFF SELECT LTD

Contact

Laura Pountney

laura.pountney@novatraining.co.uk

07534 486764

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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