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IT 1st Line Support Apprentice SOTA SOLUTIONS LTD

The role provides 1st and 2nd Level Service Desk / Remote Support, basic maintenance and low complexity system builds / installation at a customer site within a School environment. The role will shadow existing permanent resource, throughout the learning cycle, until either the end the learning programme or until they are ready to progress.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Dec 2022

Apprenticeship summary

  • Annual wage

    £14,000.00

  • Working week

    Monday - Friday 08:45 - 17:15

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    16 Dec 2022

  • Date posted

    10 Nov 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000104825

  • Positions

    1 available

What will the apprentice be doing?

  • To carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies
  • To take calls from Customers (e.g. Teachers, Pupils, Support Staff) and log tickets into the Service Desk Management Tool
  • To ensure all problems are progressed in line with best practice…e.g. all basic checks and testing are carried out prior to escalation to 3rd /4th level support
  • To manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion
  • To appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction and where applicable, achieve its contracted SLA and KPI performance targets
  • Ensure that agreed escalation procedures are complied with in a timely and appropriate fashion
  • To provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support both new business and existing service contracts
  • To continuously strive to improve the efficiency and quality of the service
  • To ensure compliance with all policies, processes and procedures mandated by the company

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
  • This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

  • 92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Sota Solutions is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other service providers. Established for over 30 years and with a £6M turnover and strong balance sheet, the company’s facilities include two data centres, a disaster recovery suite, a network operations centre, located in a highly secure twenty-five-acre science park campus in Kent. Join us and be part of the tech revolution.

Employer

SOTA SOLUTIONS LTD

Address

Hartsdown Academy

George V Ave

Margate

CT9 5RE

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Dec 2022