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Customer Service Apprentice (Telesales/Business Developer) Howdens Joinery (Trade) - Harlesden

As an Apprentice Business Developer, you will learn how to build relationships with new and existing customers, using telephone sales techniques to generate business and gain new leads. You will also provide administration support to the Depot. In turn we will provide full training in Depot and through our in-house learning and development team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Dec 2022

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Days TBC, shifts will be either: 8:00am - 4:00pm/8:30am - 4:30pm.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    09 Jan 2023

  • Date posted

    07 Nov 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000104524

  • Positions

    1 available

What will the apprentice be doing?

  • Obtain key information to generate customer leads
  • Contacting customers over the phone and face to face
  • Monitor new accounts
  • Deal with enquiries from customers
  • Communicating the products and services offered
  • Increase customer account base
  • Maintain accurate records of the customers contacted
  • Invoicing/stock reconciliation/data entry
  • Account management
  • Undertake banking/compliance related tasks
  • Achieve individual and depot targets
  • Ensure compliance with Health & Safety Regulations

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, this includes:

  • Functional skills in English, maths, and ICT (if applicable)
  • Dealing with customers face to face
  • Working on a helpdesk
  • Problem solving
  • Identifying improvements
  • Dealing with complaints
  • Going the extra mile and making a difference
  • Dealing with diverse customers and in diverse situations
  • Communicating effectively
  • Training will be provided by Didac in your Depot

Training will be depot based, with a monthly visit from your Didac trainer face to face.

What is the expected career progression after this apprenticeship?

At Howdens there are great opportunities to progress into one of many key Depot roles, including sales and management.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills

Qualifications

GCSE or equivalent English (Grade Grade C/4 or higher) Desired
GCSE or equivalent Maths (Grade A*-C or 9-4) Desired

About the employer

Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock, with almost 700 depots nationwide.

Employer

Howdens Joinery (Trade) - Harlesden

Address

Liver Industrial Estate

Units G9-G10,

Long Ln,

L9 7ES

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Training

Training provider

DIDAC LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Dec 2022