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IT Operations Engineer Apprentice SERVERHOUSE LTD

PETA Ltd are looking to recruit an IT Operations Engineer apprentice for Serverhouse Limited, who have been at the forefront of internet technologies in the SouthEast. Serverhouse are a highly diverse but closely knit team of engineers who Architect, Design, Install and Manage complex IT Systems.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Jan 2023

Apprenticeship summary

  • Annual wage


  • Working week

    5-day rotation - Shift working Shift pattern will be: - 5 mornings (6:45am to 15:00), then 5 days off - 5 late afternoons (13:45 to 22:00), then 5 days off - 5 nights (21:45 to 7:00), then 5 days off

    Total hours per week: 32

  • Expected duration

    22 Months

  • Possible start date

    13 Feb 2023

  • Date posted

    07 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Serverhouse have over 1000 routers, switches and end devices connected to their network, they manage a Tier 3 Datacentre with connects to the London Internet exchanges and manage systems as extended and diverse as fibre optic cables in Malta, Frankfurt and Brazil, to microwave links from the Isle of Wight to the Mainland, and individual customers' telephones.

Receive hands-on-the-job training and enjoy the varied, broad range of responsibilities, gaining lots of fantastic experience. You will get great exposure with lots to learn within this apprenticeship role.

Working at Serverhouse will allow you to gain unique skills and have job progression opportunities for the future.

At Serverhouse, they pride themselves on having honest employees, who are able to ask lots of questions, confidently give and take constructive criticism and listen to each other with all aspects of the job.

If you are someone who is adaptable, honest, trustworthy and ready for a challenge this is the role for you.

Serverhouse are looking for an individual with the desire to listen, learn and problem solve.

As an IT Operations Engineer apprentice, you will be part of supporting customers that want their web servers to be fast & well connected through Serverhouse’s Datacentre.

The role consists of monitoring and being ‘remote hands’ for the business customers. Alongside the other Engineers, in this role, you will be learning how to configure and manage all the associated data connections.

As an IT Operations Engineer  Apprentice, you will be responsible for the following duties on a typical shift pattern:

  • Managing networks
  • Repositioning a frequency on a long range Wi-Fi antenna
  • See a remote link to a location is offline, choose a new frequency
  • Login to several routers and switches, spending time doing the following: isolating interesting IP connectivity and Ethernet PPPOE faults
  • Use ticketing system to communicate to customers
  • Answer customer queries & fixing issues as part of a team

Night shifts:

  •  Troubleshooting fibre optic connectivity in Europe, Malta and     Brazil
  • Raising tickets when the network management indicates that fibres/services are down

You would be liaising with Global Carriers such as Lumen, GTT, Colt and Zayo

What training will the apprentice take and what qualification will the apprentice get at the end?

You will study a Level 3 ICT Support Technician Apprenticeship Standard.

You will complete a 22 month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

Industry qualification and training covering:

PETA Networking Fundamentals
PETA Server Fundamentals
PETA Security Fundamentals
10 Quality of Life (QoL) training days

What is the expected career progression after this apprenticeship?

Working at Serverhouse will allow you to gain unique skills and have job progression opportunities for the future. There are no limits to progression advancement.


Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Problem solving skills, Patience, Willing to learn, Positive outlook, 'Have-a-go' attitude, Willing to double check work, Good working under pressure


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

Benefits: Work directly with experienced IT Architects and Engineers. No limits to progression advancement. Friendly atmosphere and relaxed environment. Secure parking inside our Data-centre. We would encourage early submissions of applications, as these will be considered on receipt and suitable candidates invited for interview. We reserve the right to withdraw the advertisement early if the vacancy is filled before the closing date.

About the employer

Serverhouse Group of companies have been at the forefront of Internet Technologies in the South East. They manage Data Centres, device servers, firewalls and networks. The internet consists of technology companies such as EE, British Telecom, Vodaphone and foreign telecoms operators too. Serverhouse also extend fibre optics that they own and install to buildings. They operate high powered Wi-fi networks, and some of their customers with their internet connectivity may also purchase VOIP phones and use their engineers to troubleshoot, install and maintain these. Once you have applied for this apprenticeship, you will receive an email with an application form on that you will need to complete. Please monitor your inbox (and spam / junk folder) for this email and complete the form as soon as possible. We look forward to receiving your application!




14 Brunel Way



PO15 5TX

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Jan 2023