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Starbucks Shift Supervisor Apprenticeship STARBUCKS COFFEE COMPANY (UK) LIMITED

Do you have experience in mentoring or managing teams with a passion for providing legendary customer service to all customers? If the answer is yes, we’ve got an exciting opportunity for you to join our team as a shift supervisor apprentice at New Globe Walk, London, SE1 9DS.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Dec 2022

Apprenticeship summary

  • Annual wage

    £20,384.00

  • Working week

    32 hrs pw; full flexibility required. Days and Shifts TBC

    Total hours per week: 32

  • Expected duration

    12 Months

  • Possible start date

    29 Dec 2022

  • Date posted

    04 Nov 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000104052

  • Positions

    1 available

What will the apprentice be doing?

The best part about this role is that no two days are ever the same! Leading a shift in one of our fast-paced stores, a typical day could include:

  • Anticipating customer, store, and partner needs
  • Delivering legendary customer service by acting with a customer-comes-first attitude
  • Executing store operations, including organising opening & closing duties
  • Following up with baristas during the shift to ensure the delivery of hospitality excellence for all customers
  • Providing quality products consistently for all customers In return, we’ll offer you a competitive starting salary of £12.25 per hour & benefits that include:
  • 28 days holiday a year (including Bank Holidays) + an additional day off for you to use on a special occasion for you each year 
  • Free bag of coffee each week & 30% partner discounts on food, beverages & merchandise, plus free drinks & food when you’re on shift
  • Discounts with local & national retailers (mobile phones, gym memberships, entertainment tickets, hotels, etc.) through our Perks at Work platform
  • Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
  • Bean stock options for all partners (own part of Starbucks!) 
  • Recognition schemes & monetary awards for long service, WOWing customers So, if you like the thrill of working in a fast-paced environment and creating moments of joy for our customers, apply today!

What training will the apprentice take and what qualification will the apprentice get at the end?

As an apprentice, you will work closely with management who will offer guidance on tasks and goals you will be expected to achieve. You may be involved in supporting and developing other team members while monitoring resources and workload on a day to day basis. You will learn about different leadership styles and ways to support and develop other people in the team to improve their performance. You will learn about managing people and how to deliver both positive and constructive feedback to your team. You will learn about managing conflict, whether that be with colleagues, customers or clients and you will develop your personal attitudes and behaviours to help when leading a team. You will receive the following qualifications: 

  • Team Leader Supervisor Level 3
  • Functional Skills in English & maths Level 2 (if required)

What is the expected career progression after this apprenticeship?

Our apprenticeship programs at Starbucks allow our partners to progress from level 2 to level 6 in our stores or even progress into a support centre position. We’ve had partners that within 5 years have completed a level 2 barista apprenticeship, then quickly move on to their level 3 shift supervisor apprenticeship to give them the mentoring and team development skills. They then also have the opportunity to complete their level 4 store manager apprenticeship and run their own store! Alongside this, all of our partners have the opportunity to progress their career through either our retail operations or our support centre. Did you know, our retail director started as a part-time Barista and has progressed his career to now be the UK retail director! Wherever you’d like your career to take you, we’ll support you through our great training and development opportunities.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Enthusiasm to learn

Qualifications

GCSE or equivalent Maths (Grade A*-D 3-9) Desired
GCSE or equivalent English Language (Grade A*-D 3-9) Desired

Things to consider

Can you get to this store (check transport and parking) Are you willing and able to commit to the duration of the Apprenticeship To be a shift supervisor, we’ll be looking for you to share with us your experience in mentoring or managing a team, and to bring your passion for bringing hospitality excellence to our customers. You will be offered a competitive starting salary of £12.25 per hour.

About the employer

The first Starbucks store opened in 1971 in Seattle and has grown into a well recognised global brand with more than 32,000 in 80 countries. Starbucks is the premier roaster and retailed of specialty coffee in the world and with every cup strive to bring their heritage and an exceptional experience to life.

Employer

STARBUCKS COFFEE COMPANY (UK) LIMITED

Address

New Globe Walk (Emerson Street)

Unit 1-3 Benbow House

SE1 9DS

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Training

Training provider

REMIT GROUP LIMITED

Apprenticeship standard

Team leader or supervisor

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Dec 2022