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Apprentice Sales/Customer Service Administrator TDI TUNING LTD

A fantastic opportunity to join a well-established, successful and growing engineering company. The successful applicant will be part of a friendly, vibrant team and will be motivated to train and develop in their role.

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Closing date: 15 Feb 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9am - 5.30pm

    Total hours per week: 40

  • Expected duration

    13 Months

  • Possible start date

    16 Feb 2023

  • Date posted

    03 Nov 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000103903

  • Positions

    1 available

What will the apprentice be doing?

Duties will include:

  • The successful candidate will be a practical, proactive individual, responsible for supporting the whole team.
  • You will be the first point of contact for incoming telephone calls, dealing with customer enquiries, distributing calls accordingly, or taking messages, ensuring they are recorded clearly with all details obtained.
  • You will also be the first point of contact for meeting and greeting visitors and providing hospitality services.
  • You will process customer orders, identifying the requested products, liaising with the technical team, assembling the goods, preparing and packing items, ready for collection/dispatch. This will include making sure all the necessary paperwork is completed correctly.
  • You will then book the courier and arrange sending out the orders.
  • You will cross-reference the orders against the proof of delivery paperwork, checking all details are recorded accurately and forward to the accounts department for processing.
  • You will be responsible for maintaining stationery and office provisions, ordering replacement stock as required.
  • The role will also include some basic administrative duties such as filing, both paper based and electronically, as well as keeping the office tidy, shredding, photocopying, organising files,database management, data entry and CRM system updates.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will achieve the Customer Service Practitioner Apprenticeship Standard.

There will be workshops that you need to attend via Zoom.

You will have a mentor who will give you one to one teaching and support.

To include 20%  off the job training.

In-house training will be given to support specifics of the role.

What is the expected career progression after this apprenticeship?

There will be the opportunity for the right candidate to progress within the business upon completion of their appreniceship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 3/D) Essential
GCSE or equivalent Maths (Grade 3/D) Essential

About the employer

TDI Tuning are one of the leading providers of tuning box products for vehicles, providing a safe and effective solution for massively increasing vehicle performance cost effectively across the world.

Employer

TDI TUNING LTD

Address

2 CROMAR WAY

CHELMSFORD

CM1 2QE

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Training

Training provider

THELIGHTBULB LTD

Contact

Andrea Gregory

andrea@thelightbulb.net

07764 969337

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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