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Customer Service Specialist Apprenticeship (Level 3) INFORM PEOPLE LIMITED

Are you looking to build a career with progression and development opportunities? How about a competitive salary and a long list of benefits? Based in the heart of Manchester city centre, We are looking for an enthusiastic, highly motivated individual to join our growing business as a customer service apprentice.

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Closing date: 01 Jan 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, no weekends and no evenings; shifts to be confirmed.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    01 Feb 2023

  • Date posted

    02 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

The Successful candidate will have an eagerness to learn and will actively develop their knowledge, skills and experience to complete the relevant qualifications. 

As a customer service apprentice, you will provide a confident, knowledgeable and efficient front line service to our clients through telephony (inbound) and responding to emails received into a centralised group mailbox. You will support colleagues with internal report production for clients and other ad hoc administrative tasks where required. 

The successful candidate will need to be:

  • Enthusiastic, pro-active and self motivated
  • Have an eagerness to learn
  • Reliable and conscientious
  • Excellent punctuality / time keeping
  • Work well both individually and as part of a team
  • Basic IT skills & be efficient in Excel 
  • Respond to emails as appropriate in group mailboxes
  • Maintain confidentiality of private and confidential information

What training will the apprentice take and what qualification will the apprentice get at the end?

This is a (Level 3) Apprenticeship as a customer service specialist. You will be supported throughout the course with on the job training and ongoing support throughout. Training towards the qualification will be completed during in working hours and hybrid working is available as part of the role. Training will be carried out one day a week to suit the indiviudal and needs of the business. 

What is the expected career progression after this apprenticeship?

Before the end of the course the applicant will have a formal review with senior managers to agree the future role within the organisation and/or additional training requirements. They will have the opportunity to progress and develop their skills and knowledge in a fast growing company

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Team working, Initiative, enthusiastic, Have an eagerness to learn


GCSE or equivalent English (Grade 2) Essential
GCSE or equivalent Maths (Grade 2) Essential

About the employer

We are a growing team that work closely together, we engage in team lunches and staff nights out. Our city centre offices are modern and vibrant with a host of benefits and perks (Breakfast on Mondays, Wellness Wednesdays, Beer and Pizzas on a Thursday etc). We work closely with top UK retail, hospitality and leisure organisations (JD Sports, Nandos, Vue Cinemas etc) to provide next level service for their H&S, Compliance and L&D teams. In addition we are very proud of the work we are doing with a growing number of NHS trusts across the UK who we work closely with to help improve Theatre performance, this means more people can get the key cancer screenings on time and get potentially life saving treatment.




Work Life Manchester


Brown Street

M2 1DH


Andy Massey

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Training provider


Apprenticeship standard

Customer service specialist

Level 3 (A level)

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