Customer Service Specialist Apprenticeship (Level 3) INFORM PEOPLE LIMITED
Are you looking to build a career with progression and development opportunities? How about a competitive salary and a long list of benefits? Based in the heart of Manchester city centre, We are looking for an enthusiastic, highly motivated individual to join our growing business as a customer service apprentice.
Closing date: 01 Jan 2023
Total hours per week: 40
Possible start date
01 Feb 2023
02 Nov 2022
Level 3 (A level)
What will the apprentice be doing?
The Successful candidate will have an eagerness to learn and will actively develop their knowledge, skills and experience to complete the relevant qualifications.
As a customer service apprentice, you will provide a confident, knowledgeable and efficient front line service to our clients through telephony (inbound) and responding to emails received into a centralised group mailbox. You will support colleagues with internal report production for clients and other ad hoc administrative tasks where required.
The successful candidate will need to be:
- Enthusiastic, pro-active and self motivated
- Have an eagerness to learn
- Reliable and conscientious
- Excellent punctuality / time keeping
- Work well both individually and as part of a team
- Basic IT skills & be efficient in Excel
- Respond to emails as appropriate in group mailboxes
- Maintain confidentiality of private and confidential information
What training will the apprentice take and what qualification will the apprentice get at the end?
This is a (Level 3) Apprenticeship as a customer service specialist. You will be supported throughout the course with on the job training and ongoing support throughout. Training towards the qualification will be completed during in working hours and hybrid working is available as part of the role. Training will be carried out one day a week to suit the indiviudal and needs of the business.
What is the expected career progression after this apprenticeship?
Before the end of the course the applicant will have a formal review with senior managers to agree the future role within the organisation and/or additional training requirements. They will have the opportunity to progress and develop their skills and knowledge in a fast growing company
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 2) Essential
About the employer
HIT TRAINING LTD
Customer service specialist
Level 3 (A level)
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