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Customer Service Representative Apprentice DUNFOLD LIMITED

The successful candidate will be responsible for dealing with customer service enquires, through our website along with face to face enquires and telephone calls

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Closing date: 20 Dec 2022

Apprenticeship summary

  • Annual wage

    £9,750.00

  • Working week

    MONDAY-FRIDAY 9.00AM-5PM

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    30 Jan 2023

  • Date posted

    01 Nov 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000103055

  • Positions

    1 available

What will the apprentice be doing?

  • Dealing with customer emails, understand the context of email enquiry, respond to emails , compose replies, log nature of email enquiry
  • Dealing with customer phone enquiries in a professional and courteous manner.
  • Receive product returns, open and check returns for damages.
  • Input product returns onto our live portal.
  • Shipment enquiries will have to be answered for our clients.
  • Maintain customer be contact with update status of their returns.
  • Live chats will have to be adhered to and completing the customers enquires including the measuring of products and shipping calculations.
  • Customers will be contacted when we get new products.
  • Customers of a high-net-worth value will have live zoom calls.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full training will be provided on site alongside level 2 Customer Service Apprenticeship
  • Level 2 Functional Skills Maths and English (if needed)

What is the expected career progression after this apprenticeship?

Potential for the right candidate to progress in the business 


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Initiative

Qualifications

GCSE or equivalent Maths and English (Grade 3/D) Essential

Things to consider

Please consider the nature of the apprenticeship, and is that is based in a retail environment with a large online.

About the employer

Maisondefashion.com by LABEL is one of the UK's leading luxury Fashion retailers, first opened in 1995 in the heart of the midlands growing to 10 UK Stores.An established online luxury retailer, Maisondefashion.com has been created as an extension of the brand, offering the retailer’s iconic designer collections and shipping to customers across the globe. Bringing you the latest designer fashion which is always evolving, it has never been easier to perfect your style, choosing from a coveted selection of leading international Fashion Houses and cutting-edge labels.

Employer

DUNFOLD LIMITED

Address

23B QUEENS ROAD

NUNEATON

CV11 5JT

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Training

Training provider

NORTH WARWICKSHIRE AND SOUTH LEICESTERSHIRE COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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