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Customer Service Representative Apprentice DUNFOLD LIMITED

The successful candidate will be responsible for dealing with customer service enquires, through our website along with face to face enquires and telephone calls

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Closing date: 20 Dec 2022

Apprenticeship summary

  • Annual wage


  • Working week


    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    30 Jan 2023

  • Date posted

    01 Nov 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Dealing with customer emails, understand the context of email enquiry, respond to emails , compose replies, log nature of email enquiry
  • Dealing with customer phone enquiries in a professional and courteous manner.
  • Receive product returns, open and check returns for damages.
  • Input product returns onto our live portal.
  • Shipment enquiries will have to be answered for our clients.
  • Maintain customer be contact with update status of their returns.
  • Live chats will have to be adhered to and completing the customers enquires including the measuring of products and shipping calculations.
  • Customers will be contacted when we get new products.
  • Customers of a high-net-worth value will have live zoom calls.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full training will be provided on site alongside level 2 Customer Service Apprenticeship
  • Level 2 Functional Skills Maths and English (if needed)

What is the expected career progression after this apprenticeship?

Potential for the right candidate to progress in the business 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Initiative


GCSE or equivalent Maths and English (Grade 3/D) Essential

Things to consider

Please consider the nature of the apprenticeship, and is that is based in a retail environment with a large online.

About the employer by LABEL is one of the UK's leading luxury Fashion retailers, first opened in 1995 in the heart of the midlands growing to 10 UK Stores.An established online luxury retailer, has been created as an extension of the brand, offering the retailer’s iconic designer collections and shipping to customers across the globe. Bringing you the latest designer fashion which is always evolving, it has never been easier to perfect your style, choosing from a coveted selection of leading international Fashion Houses and cutting-edge labels.






CV11 5JT

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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