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Apprentice Reception Administrator CHEAM FAMILY PRACTICE

Business Administration will focus on either Medical Admin or a GP Assistant, depending on the needs of the individual practice. Both include a highly transferable set of skills built around the core elements of Business Administration such as communication, organisation, decision-making, interpretation of information and IT skills.

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Closing date: 01 Dec 2022

Apprenticeship summary

  • Annual wage


    £9.83 per hour

  • Working week

    Monday to Friday between the working hours of the practice Hours 30 hours a week but will be agreed at appointment

    Total hours per week: 30.0

  • Expected duration

    18 Months

  • Possible start date

    05 Dec 2022

  • Date posted

    02 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The purpose of the role is to:

  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administration Apprenticeship Level 3 supplied through PMA Ltd

Course is completed remotely on a flexible basis during the working week from the workplace with no attendance at college.

What is the expected career progression after this apprenticeship?

The aim is for the successful candidate once the training is completed to be offered a permanent role within the practice (subject to the practices needs and availability at the time)

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental, Patience, Committed, Good Standard of education, Enthusiastic, Discreet, Work under pressure, Can prioritise workload, Grasps new concepts, Positive personality


GCSE or equivalent English (Grade level 2) Desired
GCSE or equivalent Maths (Grade level 2) Desired

Things to consider

A copy of the person specification and Job description is available from the practice on request by email only.

About the employer

Cheam Family Practice was established in 1983 to provide a service to staff and patients which, by its quality and care, would demonstrate the Christian principles of the practice. We welcome staff and patients of all faiths or none. We have to branches and a total of approximately 13,500 patients. We have 7 Partners at the practice and have another 33 staff employed.








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Training provider




Apprenticeship standard

Business administrator

Level 3 (A level)

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