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Apprentice IT Support Technician DERBY COUNTY (THE RAMS) LIMITED

Derby County Football Club are looking to recruit an enthusiastic and hardworking individual to join their dedicated IT Department. Based from either Pride Park Stadium or Moor Farm Training Ground, you will assist with the day-to-day support of the systems, computers, laptops, servers, and other IT equipment and services at the club.

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Closing date: 09 Feb 2023

Apprenticeship summary

  • Annual wage

    £8,754.20

  • Working week

    Monday – Friday, 9am till 5pm, 1 hour unpaid lunch

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    15 Feb 2023

  • Date posted

    14 Nov 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000102872

  • Positions

    1 available

What will the apprentice be doing?

Typical duties will include:

  • Providing 1st Line technical support to all areas of the Club via Telephone, E-Mail and in person.
  • Supporting equipment including Windows PCs, servers, MacBooks, iPhones, iPads, Printers.
  • Initial troubleshooting of incidents using basic troubleshooting methods.
  • Setup & configuration of equipment.
  • Assist the team with onsite or remote projects where required.
  • Maintain a fully up to date inventory of all hardware & software
  • Order ICT consumable supplies

What training will the apprentice take and what qualification will the apprentice get at the end?

Information communications technician Level 3.

Apprenticeship training will be delivered in a state-of-the-art classroom environment, from the EMA Digital Hub on Siddals Road, Derby.

The qualification has core knowledge elements, before branching out into 3 pathways, which are as follows:

  • IT Support Technician
  • Network Technician
  • Digital Communications Technician

The employer and training provider will agree on which is the most appropriate pathway, and this will influence the project as part of the end-point assessment.

What is the expected career progression after this apprenticeship?

The successful apprentice will have the opportunity to progress onto the Level 4 Network Engineer programme upon completion of the apprenticeship, and there is a full-time role available for hard-working apprentices.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Patience

Qualifications

GCSE or equivalent Maths and English (Grade 4/C) Essential

Things to consider

As part of this role, you may be required to attend work on a DCFC match day (occasional weekends and evenings) with a separate rate for any overtime.

About the employer

Derby County Football Club is a professional association football club based in Derby, Derbyshire, England, which compete in EFL League One. They have played home matches at Pride Park Stadium since 1997, when they moved from the Baseball Ground after 102 years. The club's home colours have been black and white since the 1890s. The team gets its nickname, The Rams, to show tribute to its links with the First Regiment of Derby Militia, which took a ram as its mascot.

Employer

DERBY COUNTY (THE RAMS) LIMITED

Address

Pride Park Stadium

Pride Park

Derby

DE24 8XL

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Training

Training provider

EMA TRAINING LIMITED

Contact

Hannah Johnson

hannah.johnson@ematraining.co.uk

Apprenticeship standard

Information communications technician

Level 3 (A level)


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