Support Desk Engineer Apprentice BRIGHTCLOUD TECHNOLOGIES LIMITED
The position is remote, with potential for some client site visits and team meetings in Central Leeds. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 15 Feb 2023
Apprenticeship summary
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Annual wage
£18,000.00
£18,000 - £20,000 per annum
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Working week
Days and shifts to be confirmed.
Total hours per week: 37.5
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Expected duration
16 Months
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Possible start date
01 Mar 2023
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Date posted
15 Dec 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000102187
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Positions
2 available
What will the apprentice be doing?
- Receive and handle incidents and service requests, following agreed procedures once confident
- Work with end users and partners via chat, email, phone and conference call
- Attend weekly and monthly conference calls with BrightCloud’s Clients and Partners, providing updates on status and progress of support tasks and project requests with consultants
- Documentation, SharePoint and OneNote maintenance
- Testing with guidance
- Raise Technical Support Cases with guidance
- General Administration and maintenance tasks
What training will the apprentice take and what qualification will the apprentice get at the end?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
What is the expected career progression after this apprenticeship?
- Once you have successfully completed the apprenticeship, there will be an opportunity to become a full-time engineer at BrightCloud with chances to achieve further qualifications
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential
Things to consider
About the employer
Employer
BRIGHTCLOUD TECHNOLOGIES LIMITED
Address
Leeds
West Yorkshire
YO24 1AH
Training
Training provider
QA LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 15 Feb 2023