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Support Desk Engineer Apprentice BRIGHTCLOUD TECHNOLOGIES LIMITED

The position is remote, with potential for some client site visits and team meetings in Central Leeds. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Feb 2023

Apprenticeship summary

  • Annual wage

    £18,000.00

    £18,000 - £20,000 per annum

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    15 Dec 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000102187

  • Positions

    2 available

What will the apprentice be doing?

  • Receive and handle incidents and service requests, following agreed procedures once confident
  • Work with end users and partners via chat, email, phone and conference call
  • Attend weekly and monthly conference calls with BrightCloud’s Clients and Partners, providing updates on status and progress of support tasks and project requests with consultants
  • Documentation, SharePoint and OneNote maintenance
  • Testing with guidance
  • Raise Technical Support Cases with guidance
  • General Administration and maintenance tasks

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

  • Once you have successfully completed the apprenticeship, there will be an opportunity to become a full-time engineer at BrightCloud with chances to achieve further qualifications

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Presentation skills

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

BrightCloud understand Contact Centres and the opportunities and issues they face with today’s omnichannel customer engagement. Specialising in the Cisco platform we are an Authorised Technology Partner (ATP) and have aligned our business to provide solutions to those challenges.  Awarded the EMEA Cisco® UCCE ATP Services Only Partner of the Year 2016, 2017 &2018 BrightCloud ‘s its services and solutions are supplied both via partners and direct to end-users as BrightCloud collaborates with an extensive network of channel and solution partners to achieve our results. We have experience delivering innovative world class Contact Centres to clients ranging from Fortune 500 companies to new companies in many varying business sectors.

Employer

BRIGHTCLOUD TECHNOLOGIES LIMITED

Address

Leeds

West Yorkshire

YO24 1AH

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Feb 2023