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Customer Service/Admin Apprentice MRS SHINEY THOMAS AND DR RAJEEV THOMAS MALIYIL

Healing Health Centre has an excellent opportunity for a Customer Service/Administration Apprentice to work within their busy office department. This is a fantastic opportunity for the right candidate.

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Closing date: 23 Dec 2022

Apprenticeship summary

  • Annual wage

    £7,503.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday. Times TBC.

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    09 Jan 2023

  • Date posted

    01 Nov 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000102068

  • Positions

    1 available

What will the apprentice be doing?

Duties will include:

· Answering calls; communicating with patients/other visitors in person

· Assisting with appointments

· Assisting with day-to-day enquires

· Liaising with staff members

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor Assessor support in the workplace
  • Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA

What is the expected career progression after this apprenticeship?

Potential to progress onto Business Administration Level 3 or Customer Service Specialist Level 3 for the right candidate as well as excellent future prospects. 


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills

Qualifications

GCSE or equivalent GCSE English and Maths (Grade C / 4 +) Desired

About the employer

The practice aims to provide and maintain comprehensive and personalised patient care and service that is evidenced based, taking into consideration the available NHS resources. We aim to continue to improve the personal development of all staff to achieve our mission.

Employer

MRS SHINEY THOMAS AND DR RAJEEV THOMAS MALIYIL

Address

WISTERIA DRIVE

HEALING

GRIMSBY

DN41 7JB

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Training

Training provider

MCARTHUR DEAN TRAINING LIMITED

Contact

Julie Curtis

Julie@mcarthurdean.co.uk

01482 307357

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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