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1st Line Support Apprentice RSK Group Limited

The successful applicant will be responsible for providing IT support and maintaining the Company’s IT systems, assisting, and supporting the IT Director and Group Office Manager including general maintenance of IT related hardware and software. Full UK Driving License essential as will be driving to different offices.

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Closing date: 21 Dec 2022

Apprenticeship summary

  • Annual wage

    £16,000.00

  • Working week

    Monday to Friday, 09:00 – 17:30, with a 1-hour lunch break.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    28 Dec 2022

  • Date posted

    28 Oct 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000101966

  • Positions

    1 available

What will the apprentice be doing?

  • Provide a central Help Desk for all IT related issues, including faults and a broad range of queries
  • Set up and configure new laptops, desktops and servers and install authorised software as required
  • Ensure antivirus, security and upgrades are applied to desktops, laptops and servers and kept up to date
  • Monitor servers, backup, and other infrastructure, and ensure systems remain functional
  • Investigate and report findings of any potential or major IT issues to the IT Director/Group Office Manager where necessary
  • Undertake small to medium sized IT projects as instructed by the IT Director/Group Office Manager
  • Assist with ad hoc projects
  • Liaise and attend meetings with other company functions necessary to perform duties and aid business development.
  • Visit regional offices as and when required to carry out relevant tasks
  • Assist with moving/setting up equipment as required
  • Ensure internal IT department documentation is up to date and accurate
  • Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
  • Adhere to stated policies and procedures relating to health and safety, and quality management

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communications Technician standard:

  • 20% off the job training provided by our trainers

What is the expected career progression after this apprenticeship?

Potential full-time position available upon completion.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Team working

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

Since formation in Northampton in 1999, as a small team of specialist building and quantity surveyors, the business has grown significantly to a team of over 60 experts with further bases in Birmingham, Bristol, Milton Keynes, and London. The successful applicant will be responsible for providing IT support and maintaining the Company’s IT systems, assisting, and supporting the IT Director and Group Office Manager including general maintenance of IT related hardware and software. Full UK Driving License essential as will be driving to different offices.

Employer

RSK Group Limited

Address

Bridgewater House

4 Queensbridge

Northampton

NN4 7BF

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Training

Training provider

STARTING OFF LIMITED

Contact

Charlotte

Charlotte.Berridge@startingoff.co.uk

01604386705

Apprenticeship standard

Information communications technician

Level 3 (A level)


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