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Customer Service Support Apprentice EVANS AND ASSOCIATES LTD

The customer service role will assist with the running of the office. They will be the first point of call for welcoming clients into the office and directing them to the appropriate member of staff. They will assist with some filing and dealing with customer queries by telephone and email.

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Closing date: 08 Dec 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday - 10.00am - 4.30pm with 30 minutes for lunch

    Total hours per week: 30.0

  • Expected duration

    17 Months

  • Possible start date

    12 Dec 2022

  • Date posted

    28 Oct 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  •       Assisting team members with filing
  •       Helping with the organisation of the office
  •       Checking emails
  •       Opening and dealing with physical mail
  •       Sometimes assisting with areas of accounts
  •       Ordering office supplies
  •       Greeting visitors
  •        Answering questions about services

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Standard
  • End Point Assessment
  • Level 2 Functional Skills in maths & English if required

What is the expected career progression after this apprenticeship?

  • If we are happy with the candidate’s performance, progression to a full-time job with our organisation will be offered with the potential advancement to a more senior role (administration, and then accountancy roles)

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Team working, Basic Excel skills, Software experience beneficial, Good communication skills, Friendly nature


GCSE or equivalent English (Grade 4 - 9 /A*- C) Essential
GCSE or equivalent Maths (Grade 4 - 9 /A* - C) Essential

About the employer

Evans and Associates have been established for 4 years and provide Accountancy services, business planning and management & VAT Services






B3 1HL

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Training provider



Tracey Chaplin


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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