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Administration Assistant Apprentice RelyOn Nutec

RelyOn Nutec are looking for someone who contributes to building a positive team spirit. In this role you will ensure customers and delegates receive the highest standard of customer service through the management and co-ordination of the reception and course administration.

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Closing date: 11 Dec 2022

Apprenticeship summary

  • Annual wage


    The vacancy is £5 per hour.

  • Working week

    Monday to Thursday, 08:30 - 17:00 and on a Friday, 08:30 - 16:30 with a 45-minute unpaid lunch break.

    Total hours per week: 38.25

  • Expected duration

    18 Months

  • Possible start date

    19 Dec 2022

  • Date posted

    26 Oct 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Key Responsibilities:

  • Respond to all customer enquiries in an effective and timely
    manner both in person and over the telephone
  • Prepare all pre-course administration and medical
    documentation to ensure there is no delay to the course
    commencement or examination taking place
  • Prepare all post-course material, such as generating
    certification ready for delegates on course or upon medical
  • Support course and medical booking processes, including
    payments and uploading of information to internal and
    external systems
  • Maintain and develop effective client relationships at all times
  • Ensure all files and course administration records are appropriately stored and readily accessible
  • Ensure the smooth operation of internal and external postal
  • Maintain sufficient levels of office supplies and stationery
  • Develop and maintain up to date knowledge regarding RelyOn
    Nutec courses as well as medical services

Quality, Health, Safety and Security

  • To report any incidents, accidents, and near misses in accordance with RelyOn Nutec’s Incident Policy
  • To ensure own safety and the safety of all others who are
    under the care of RelyOn Nutec Safety Services
  • To comply with all policies and procedures to protect the
    health, safety and welfare of anyone affected by RelyOn
    Nutec’s business
  • To ensure that equipment provided for the protection of health
    and safety is maintained and used appropriately
  • To attend all Mandatory Training with regard to fire, health and
    safety, manual handling and quality procedures


  • To undertake training to meet the requirements of your role
  • To behave in a manner that respects the differing needs and
    cultures of the staff
  • To actively participate in an Annual Appraisal and provide
    evidence to demonstrate achievements towards your 2 Way
    Deal Assessment
  • To demonstrate the RelyOn Nutec values and non-negotiable
    behaviours in delivering a quality service to both internal and
    external customers
  • To identify your development needs within the Annual
    Appraisal to ensure that any CPD requirements are achieved
    and demonstrated in practice

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administration at Stockton Riverside College
  • Functional Skills maths and English, if required

What is the expected career progression after this apprenticeship?

An opportunity for a full-time position at the end of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Team working, Cost Consciousness, Works with integrity, Punctual, Original thinking, Able to follow instructions, Respectful


GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired

About the employer

We are a global business delivering safety and competence services across the world, helping our customers protect their people, assets and the environment. With headquarters in Copenhagen and a global footprint, we have a deep history in delivering compliance and competence services going back over 50 years. Since our beginning, we have been leading the industry and through the intelligent application of leading-edge technology we have developed into the preferred end-to-end partner for our customers developing and maintaining a safe workplace while protecting the environment.


RelyOn Nutec


Haverton Hill Industrial Estate



TS23 1PZ

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Training provider



Anna Harper

07436 795883

Apprenticeship standard

Business administrator

Level 3 (A level)

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