IT Technical Support Apprenticeship CENTURY IT SOLUTIONS LTD

We are looking for somebody to join our busy IT helpdesk. The role offers variety in the tasks from day to day. This opportunity would suit anybody looking to start a career in IT sector and has an interest in IT support, Networking and Hardware.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Apr 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday. 8:30-17:00.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    14 Apr 2023

  • Date posted

    26 Oct 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

No two days are ever the same, and this opportunity offers variety across a range of tasks and activities. Some of the key day to day responsibilities are; • Learning and becoming proficient in Support Desk I.T Systems – this will be achieved by being hands-on in the IT support triage environment. Whilst the helpdesk can be a pressured environment, you will benefit by being surrounded by experienced industry experts that will help guide and inform you. • Repairing of I.T hardware, reinstalling operating systems and software – the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions. • Problem solving on IT related incidents and problems – as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely. You will need to have the ability to show empathy whilst reassuring the customer the problem will be solved within the agree contractual SLA’s. • Commissioning of IT and associated equipment – you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites. This will give variety to your role, and the opportunity to work in a face-to-face customer situation. You will need excellent customer service abilities and have excellent spoken communication skills.

What training will the apprentice take and what qualification will the apprentice get at the end?

Information communications technician level 3

CORE MODULES The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols. Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What is the expected career progression after this apprenticeship?

Century IT has a record of developing staff via the apprenticeship route and there is a full-time role available upon successful completion of the apprenticeship programme.

Requirements and prospects

Desired skills and personal qualities

IT skills, Team working


GCSE or equivalent Maths (Grade 4) Desired
GCSE or equivalent English (Grade 4) Desired

About the employer

Century IT Services was founded in January 2008 to provide IT Services both IT Support and IT Installation Services to small and medium sized businesses. The founding owners previously had long technical IT and Customer Service careers within the Computing and IT Industry.




Mill House Centre

108 Commercial Road


SO40 3AE

You must have JavaScript enabled to view a map of the location


Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Apr 2023