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IT Helpdesk Agent Apprenticeship HAYS TRAVEL LIMITED

An exciting apprenticeship opportunity is now available to join our IT department based in Sunderland, working in our busy IT department supporting over 1000 sites nationally. The role involves supporting a wide aspect of ICT related issues both hands on via remote access, via remote management scripting software and over the telephone.

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Closing date: 26 Dec 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday - 9am - 5:30pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    03 Jan 2023

  • Date posted

    26 Oct 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Troubleshooting and resolving everyday hardware/software problems, dealing with end user queries including but not limited to printing, firewall, software, hardware, LAN/WAN, DNS and routing issues
  • Supported rollout and management of new software and upgrades/patches
  • Management of Active Directory Users & Computers & associated technologies
  • The provision and monitoring of Antivirus protection and the removal of threats
  • Email account management supporting Office 365, POP3, SMTP & IMAP protocols

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Working towards an IT Clous Network Specialist Apprenticeship Level 3
  • Mixture of block release training
  • A mixture of training at place of work and specisifed by QA

What is the expected career progression after this apprenticeship?

Upon successful completion of the apprenticeship, a permanent role will be offered.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills


GCSE or equivalent English (Grade Grade 3+) Essential
GCSE or equivalent Maths (Grade Grade 3 +) Essential

About the employer

As the UKs largest independent travel agent, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. From its inception, the business expanded steadily with shops cropping up across the north-east. In 1990, the first Hays Travel call centre opened, and in 1995 the Hays Travel Independence Group was formed – a consortium of independent travel retailers retaining their own independence and branding, but benefitting from Hays Travel’s buying power, technology, and back office functions.




Gilbridge House

Keel Square



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Training provider


Apprenticeship standard

IT solutions technician

Level 3 (A level)

Before you apply

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