Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

IT Support Apprentice (Hilton Grand Vacations) Hilton Grand Vacations

Estio Training have an exciting new opportunity for an Apprentice IT Support Technician with Hilton Grand Vacations, a timeshare-point-based reservations and exchange system allowing members leisure-travel opportunities with a UK office based in Lancaster.

Sign in to apply

Closing date: 12 Dec 2022

Apprenticeship summary

  • Annual wage

    £10,276.00

    Salary £10,276 - £17,662

  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 37.0

  • Expected duration

    17 Months

  • Possible start date

    19 Dec 2022

  • Date posted

    25 Oct 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000100844

  • Positions

    1 available

What will the apprentice be doing?

  • Installing, configuring and maintaining software and hardware components of computers and laptops.
  • Imaging desktop and laptops.
  • Swap out user’s systems ensuring all personal files and settings are transferred.
  • Document, track and monitor problems to ensure a timely resolution.
  • Diagnosing and troubleshooting software and hardware issues.
  • Repairing and replacing damaged computer and laptops.

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  •  Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What is the expected career progression after this apprenticeship?

Potential for full time IT Field Technician Role.

Requirements and prospects

Desired skills and personal qualities

Organisation skills, Problem solving skills, Technical documentation skills, Interpersonal skills, Multitasking skills

Qualifications

GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent Maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Must be able to work overtime when necessary. Must be able to travel both UK and abroad. Hybrid working available.

About the employer

Dealing in timeshares, Hilton Grand Vacations Company, LLC develops, manages, markets, and operates a system of brand-name vacation club ownership resorts. Resort villas are jointly owned by members who have exclusive use of the properties for limited periods of time.

Employer

Hilton Grand Vacations

Address

Caton Road

Lancaster

LA1 3UA

Contact

Megan Finn

megan.finn@estio.co.uk

0113 3500 333

You must have JavaScript enabled to view a map of the location

Training

Training provider

ESTIO TRAINING LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.