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First Line Support Apprentice (Antar Information Technology) Antar Information Technology

Estio Training have an exciting new opportunity for a First Line Support Apprentice with Antar Information Technology an IT Consultancy based in Sale, Manchester

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Closing date: 12 Dec 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    19 Dec 2022

  • Date posted

    24 Oct 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To assist our experienced IT technicians in the day-to-day running of our own computer systems.
  • To provide 1st and 2nd line technical support to Antar’s customers adhering to set SLA’s, recording all reported problems and resolutions using our Help Desk system.
  • To install, configure and maintain computer hardware.
  • Software installation, maintenance and upgrades.
  • Working alone with minimum supervision.
  • Maintaining customer and internal documentation.
  • Keeping abreast of latest technological developments in both hardware and software.
  • Installation, configuration and support of telephony systems.

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Problem solving skills, Prioritising your workload, High pressure environment, Flexibility, To meet deadlines, Trustworthy, Reliable, Willingness to learn


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

To be flexible and to have the ability to work in a high-pressure environment.

About the employer

Antar was established in 1984 with the aim of making quality bespoke software solutions affordable to small and medium size enterprises SME. Since then Antar has continuously grown and added a wide array of complementary products and services. This enables us to address most SME requirements without the need for these businesses to involve multiple suppliers. We have a proven track record and a wealth of experience in providing solutions ranging from a single pc to large turnkey multi-user computer systems. In addition to our ability to supply a large range of major brand hardware and software, our services include bespoke software development, consultancy, training and support. These services can be as simple as basic IT supplier through to full facilities management of your IT resources.


Antar Information Technology


Cross St, Sale


M33 7AN


Lois Sharland

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

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