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Business Administrator Apprentice E-ACT

We are looking to appoint an Administration Apprentice here at Willenhall Academy. The purpose of this role is to be responsible for providing effective administrative and organisational processes with the Office Manager and assisting with the planning and development of support services, whilst completing a Level 3 Admin Apprenticeship.

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Closing date: 14 Dec 2022

Apprenticeship summary

  • Annual wage


    The salary rage will be between £4.81 and £9.50 per hour depending on the candidate.

  • Working week

    Monday to Friday, within the hours of 8pm to 5pm, all year post, throughout holidays.

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    28 Dec 2022

  • Date posted

    24 Oct 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Dealing with complex reception and visitor queries. When required, answer routine telephone and face to face enquiries, sign in visitors and undertake general reception duties
  • Undertaking administrative duties related to the post such as production of letters, reports and other documents as requested using relevant ICT packages such as spreadsheets, databases, Word, internet and SIMS
  • Assist in the input and production of data and information for the Academy using appropriate ICT packages and databases including production of reports
  • Maintaining manual and computerised records, returns and management information systems
  • Alerting line manager to any concerns through monthly monitoring systems
  • Act as the first point of contact for prospective families by providing a warm and welcoming personalised service
  • Conduct academy tours and provide information to prospective parents, staff and visitors
  • Provide administrative support including general communications, managing multiple office calendars, scheduling meetings, managing logistical details, reporting data, organising admissions assessments and all aspects of enrolment and re-enrolment, maintaining positive professional relationships with all departments in the academy
  • Track and respond to enquiries, extensive and on-going phone, email, and in-person communication
  • Ensure accuracy of the database management system
  • Support event management and attend on and off campus admission events for prospective and current families as required
  • Maintaining stock and supplies, cataloguing and distributing as required or as directed
  • Attending relevant meetings as required and take notes if requested
  • To undertake any other duties appropriate to the grade of the post as requested by your Line Manager

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator apprenticeship standard:

  • Off the job training
  • Bi-weekly virtual/blended learning sessions
  • Functional Skills if required

What is the expected career progression after this apprenticeship?

The opportunity to gain full time permanent employment.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Problem solving skills, Administrative skills, Team working, Initiative, Patience


GCSE or equivalent English (Grade C or 4) Essential
GCSE or equivalent Maths (Grade C or 4) Essential

Things to consider

Enhanced DBS check

About the employer

Our academy  A vibrant 11-18 academy in Walsall. Our vision is for all of our students to flourish and succeed, helping them to develop into tomorrow’s leaders. Come and join our team  Quite aside from the opportunity to work with pupils whose energy, creativity and enthusiasm never fail to inspire, our academy is: Committed to staff development through E-ACT's professional learning programme in partnership with leading training providers such as Ambition School Leadership. Leading the way in your mental health through our very own Mental Health First Aid programme - we aim to train every teacher as a mental health first aider. A leader in the education sector for outstanding employee benefits including a generous maternity policy and opportunities for flexible working. A great place to live and work  Located just eight miles from Birmingham and six miles from Wolverhampton, Walsall is home to three E-ACT academies. Part of the E-ACT family  We are an E-ACT academy and proud to be part of a community that includes over 18,000 pupils and 2,500 teaching and non-teaching professionals across the country. E-ACT multi-academy trust is responsible for 28 academies across the length and breadth of England. Our academies collaborate and share ideas with one another in ways that schools may not be able to. Most importantly, we all feel part of something much bigger as our responsibilities go far beyond the four walls of a single academy and extend to people and their communities across the country. We are always on the lookout for dynamic , motivated and enthusiastic people so we can continue to give every one of our pupils the opportunity to explore, solve, create and achieve In return we offer the chance to work with amazing people and inspirational pupils, as well as a great salary and sector-leading work-life balance arrangements.




Furzebank Way


WV12 4BD

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Training provider



Cally Sutherland

01922 657000

Apprenticeship standard

Business administrator

Level 3 (A level)

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