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Apprentice Customer Service Administrator Cummins Mellor Recruitment

This vacancy is for a Customer Service Apprentice based in Blackburn, Lancashire. The successful applicant will have the opportunity to undertake valuable work experience whilst gaining on the job qualifications.

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Closing date: 27 Jan 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8.30am to 5pm

    Total hours per week: 40

  • Expected duration

    16 Months

  • Possible start date

    06 Feb 2023

  • Date posted

    21 Oct 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

As a Customer Service Apprentice, your duties will include:

  • Provide excellent customer service to both internal and external customers
  • Communicate with customers by phone and e-mail
  • Data input and any other general admin and ad-hoc duties as defined by management

What training will the apprentice take and what qualification will the apprentice get at the end?

  • BTEC Diploma in Customer Service Level 2 (embedded in the BTEC in Business Administration)
  • Employer Rights and Responsibilities
  • Functional Skills mathematics and English - up to Level 2
  • Personal Learning and Thinking Skills

What is the expected career progression after this apprenticeship?

Personnel Checks have a proven record with apprentices and offer career opportunities across the business. Many past apprentices now holding senior positions of responsibility across the Company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Team working, Initiative, Good Time Keeping


GCSE or equivalent English (Grade 3/4 (D) or above) Essential
GCSE or equivalent Maths (Grade 3/4 (D) or above) Essential

Things to consider

Please do not contact Company direct. PLEASE NOTE; we reserve the right to close any vacancies from further applications when we have received a suitable number of applications from which to make a shortlist. Please ensure you apply ASAP if you wish to be considered for this role.

About the employer

Personnel Checks is a family run business and believe their core values contribute towards our success. They are a people centric organisation aiming to deliver products and service which help their customers work faster, work smarter, with confidence and a smile. Positivity, Integrity, Respect, Team and Going the Extra Mile are not only the essence of their brand but are rooted in each and every member of our team.


Cummins Mellor Recruitment






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Training provider



Serina Ali

01254 54659

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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