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Support Services Apprentice THE WOODLAND TRUST

We currently looking for three permanent Customer Service apprentices at the Trust sitting within our Support Services team. Support Services are the public face of the Trust and look after our supporters. Support Services play a unique role in delivering an outstanding customer experience and maintaining a high standard of data administration.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Dec 2022

Apprenticeship summary

  • Annual wage


    Pension, Life Assurance, 25 Days Holiday .

  • Working week

    Monday – Friday, 8.30am – 5pm, with a 1-hour lunch.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    12 Dec 2022

  • Date posted

    21 Oct 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    3 available

What will the apprentice be doing?

As an apprentice you will help provide administrative and customer service support as required. You will work in a supported learning environment to develop the skills and knowledge required for your apprenticeship.

Together we will assist you to complete your qualification and will enable you to build skills and experience that can be transferred into your future career.

Key accountabilities:

  • Learn how to handle inbound and outbound calls for multiple areas
  • Learn how to manage our mailboxes and how to respond to supporter queries
  • Learn how to prepare and send letters in response to our supporters
  • Learn how to process payments using a number of payment platforms
  • Learn how to process non-financial and financial transactions
  • Learn how to sort, open, process and scan incoming and outgoing post
  • Learn how to capture and maintain sensitive supporter information through our database
  • Learn how to pack and send fulfilment orders including printing multiple letters
  • Responsible for managing time effectively
  • Responsible for completing coursework in a timely manner
  • Attend college when required


  • Provide an excellent experience and journey for our supporters
  • Identify, develop, and build effective relationships with colleagues within the team and other departments
  • Foster effective relationships internally and externally to engage with a range of audiences and individuals
  • You will also be an ambassador for the apprenticeship scheme.

Resources Management:

  • Responsible for maintaining systems and records
  • Responsible for fostering effective relationships with supporters and colleagues across the organisation

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Standard:

  • Functional Skills in maths and English if required

What is the expected career progression after this apprenticeship?

Further progression may well be available in upon successful completion of the apprentice.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Initiative, Good telephone manner, Time management


GCSE or equivalent Maths and English (Grade C/4) Essential

About the employer

We are the UK's largest woodland conservation charity. Our vision is a world where woods and trees thrive for people and nature. We fight to protect woods and trees, preventing the loss of irreplaceable habitat and carbon stores and preserving our natural heritage for the future. We bring damaged ancient woods back to life, increasing landscape resilience for nature and people to thrive. Expanding native woodland and creating tree-rich habitats to benefit nature, climate and people is at the heart of what we do. Our people work every day to ensure the 1,000 woods in our care grow and thrive. We open up access to our woods free of charge and welcome thousands of visitors each year.







NG31 6LL

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Training provider



Emma Stead

01788 820132

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Dec 2022