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Apprentice Customer Service Apprentice (Counter Sales & Yard Operative) MYERS GROUP 1959 LTD

This role will be both customer facing as well as a hands-on practical position, which with the help of our team will enable you to learn about products, sales, the running of a branch and develop your confidence. This gives you a hands-on experience to learn about a business as well as bringing your learning from college into action.

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Closing date: 06 Jan 2023

Apprenticeship summary

  • Annual wage

    £10,400.00

    Hours of work will be 40 - 45 hours depending on the age of the candidate. • Candidates aged 16/17 = 40 hours will be £200. • Candidates aged 18+ = 45 hours will be £225 per week. • Occasional Saturday mornings will be required

  • Working week

    £5 per hour - Monday - Friday, shifts to be confirmed 40 to 45 hours dependent on age • Occasional Saturday mornings will be required

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    20 Jan 2023

  • Date posted

    20 Oct 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000099888

  • Positions

    1 available

What will the apprentice be doing?

We require you to undertake the Customer Service Level 2 Standard as we require the candidate to have a customer focussed approach.

The role will involve the following:

Liaise proactively with customers on a day to day basis and undertake all counter sales functions in accordance with Group requirements in order to fulfil their needs.

Ensure all suppliers, customers, visitors and employees comply with the Company Health and Safety and Environmental Policies and Procedures.

Maintain and develop corporate image and reputation

Seek and continuously develop knowledge and information about competitor activity and pricing.

Dealing with requests for informationEnsure that cash and payment systems are followed in accordance with company procedures and policies.

Maintain and develop existing and new customers through appropriate propositions and ethical sales methods.

Maximise sales opportunities for related products and Group cross selling, after training.

Communicate and liaise internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.

Ensure the upkeep of all merchandising to maximise sales, customer satisfaction and appearance.

Attend meetings and group discussions where required.

Chasing up payments.

Using Microsoft Packages, in particular Word, Excel.

Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality. 

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction sessions.

Attend and be punctual for all lessons with regards to your apprenticeship programme.

Complete all required assignments with regards to your apprenticeship by the required timeline.

Build up your portfolio of evidence on-going during your apprenticeship programme.

Access support from your tutor/assessor as and when required.

Access support from your manager with regards to any evidence requirements or support as and when required.

Attend all work-based training/support sessions.

What training will the apprentice take and what qualification will the apprentice get at the end?

Overview of Customer Service Level 2 Apprenticeship Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge

Knowing your customers

Understanding the organisation

Meeting regulations and legislation

Systems and resources

Your role and responsibility

Customer experience

Product and service knowledge

 

Skills

Interpersonal skills

Communication

Influencing skills

Personal organisation

Dealing with customer conflict and challenge

 

Behaviours / Attitude

Developing self

Being open to feedback

Team working

Equality – treating all customers as individuals

Presentation – dress code, professional language

“Right first time”

You will complete an End Point Assessment this will involve the following:

Showcase/Portfolio

Interview

Practical Observation

Professional Discussion

Functional Skills:  Level 1 and then L2 in Maths and English (Exemptions may apply if Grade C/4 or above or Functional/Key Skills Level 1 or 2 has been achieved.

You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre; you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential
GCSE or equivalent I.T (Grade 4/C) Desired

Things to consider

The company is located on Leeds Road in Huddersfield Myers Group is located on Barr Street, Leeds Road, Huddersfield; there are good transport links by bus from Huddersfield and other Towns. There is also a train station in Huddersfield Town Centre. The location of the business from Huddersfield Town Centre is approximately a 20 minute walk. Please check the time it will take for you to travel as well as the cost. The job requires a candidate to lift and carry so you need to be physically fit as you will be loading and unloading stock, undertake a hands-on role assisting customers with their products. Requirement to wear personal protective equipment, when required – provided by company

About the employer

The Myers Group is a family owned group of companies providing products, services and materials to the construction industry. The Group consists of Johnsons Wellfield Quarries, Readymix Huddersfield, Myers Building Supplies, Myers Skip Hire & Myers Timber.

Employer

MYERS GROUP 1959 LTD

Address

5 Barr St.

Off Leeds Rd.

Huddersfield

HD1 6PB

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Training

Training provider

KIRKLEES COLLEGE

Contact

Nichola Barnes

aprenticeships@kirkleescollege.ac.uk

07788390025

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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