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Apprentice Customer Service Apprentice (Counter Sales & Yard Operative) MYERS GROUP 1959 LTD
This role will be both customer facing as well as a hands-on practical position, which with the help of our team will enable you to learn about products, sales, the running of a branch and develop your confidence. This gives you a hands-on experience to learn about a business as well as bringing your learning from college into action.
Closing date: 06 Jan 2023
Apprenticeship summary
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Annual wage
£10,400.00
Hours of work will be 40 - 45 hours depending on the age of the candidate. • Candidates aged 16/17 = 40 hours will be £200. • Candidates aged 18+ = 45 hours will be £225 per week. • Occasional Saturday mornings will be required
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Working week
£5 per hour - Monday - Friday, shifts to be confirmed 40 to 45 hours dependent on age • Occasional Saturday mornings will be required
Total hours per week: 40
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Expected duration
15 Months
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Possible start date
20 Jan 2023
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Date posted
20 Oct 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000099888
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Positions
1 available
What will the apprentice be doing?
We require you to undertake the Customer Service Level 2 Standard as we require the candidate to have a customer focussed approach.
The role will involve the following:
Liaise proactively with customers on a day to day basis and undertake all counter sales functions in accordance with Group requirements in order to fulfil their needs.
Ensure all suppliers, customers, visitors and employees comply with the Company Health and Safety and Environmental Policies and Procedures.
Maintain and develop corporate image and reputation
Seek and continuously develop knowledge and information about competitor activity and pricing.
Dealing with requests for informationEnsure that cash and payment systems are followed in accordance with company procedures and policies.
Maintain and develop existing and new customers through appropriate propositions and ethical sales methods.
Maximise sales opportunities for related products and Group cross selling, after training.
Communicate and liaise internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
Ensure the upkeep of all merchandising to maximise sales, customer satisfaction and appearance.
Attend meetings and group discussions where required.
Chasing up payments.
Using Microsoft Packages, in particular Word, Excel.
Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality.
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions.
Attend and be punctual for all lessons with regards to your apprenticeship programme.
Complete all required assignments with regards to your apprenticeship by the required timeline.
Build up your portfolio of evidence on-going during your apprenticeship programme.
Access support from your tutor/assessor as and when required.
Access support from your manager with regards to any evidence requirements or support as and when required.
Attend all work-based training/support sessions.
What training will the apprentice take and what qualification will the apprentice get at the end?
Overview of Customer Service Level 2 Apprenticeship Standard
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge
Skills
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours / Attitude
Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”
You will complete an End Point Assessment this will involve the following:
Showcase/Portfolio
Interview
Practical Observation
Professional Discussion
Functional Skills: Level 1 and then L2 in Maths and English (Exemptions may apply if Grade C/4 or above or Functional/Key Skills Level 1 or 2 has been achieved.
You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre; you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.
What is the expected career progression after this apprenticeship?
There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4/C) Essential
GCSE or equivalent I.T (Grade 4/C) Desired
Things to consider
About the employer
Employer
MYERS GROUP 1959 LTD
Address
5 Barr St.
Off Leeds Rd.
Huddersfield
HD1 6PB
Training
Training provider
KIRKLEES COLLEGE
Contact
Nichola Barnes
aprenticeships@kirkleescollege.ac.uk
07788390025
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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