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IT Apprentice (Rabb-IT Ltd) RABB-IT (IT) LIMITED

Estio Training have an exciting new opportunity for an IT Apprentice with Rabb-IT, an IT Company based in Leeds. Level 3 Standard.

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Closing date: 12 Dec 2022

Apprenticeship summary

  • Annual wage


    £12,000 - £15,000 per annum.

  • Working week

    Monday to Friday, 9am - 5.30pm.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    19 Dec 2022

  • Date posted

    20 Oct 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Working on the support desk using VOIP, answering customer calls
  • Technical support with hardware and software systems
  • Laptop, PC repairs and upgrades
  • Working with routers and switches
  • Performing diagnostic tests, modifications to software and hardware
  • Fault finding on customer networks
  • Raising tasks via ticket system; booking time and keeping ticket up to date
  • Carrying out configuration and testing of new kit prior to installation
  • Collating data for reporting
  • Testing and installing new hardware and software
  • Meeting daily KPIs
  • Updating tickets daily
  • Responding to customers within 2 hours
  • Assisting in clearing unassigned ticket queue

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards

What is the expected career progression after this apprenticeship?

The role offers long-term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Team working, A natural passion for IT, Knowledge of IT hardware, Time management skills, Eager to learn, Outlook, Word and Excel


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Lunch days each month. Christmas party. 25 days holiday + bank holidays.

About the employer

Rabb-IT are IT outsourcing experts based in Leeds, West Yorkshire. We specialise in IT Consultancy, IT Support and Outsourced IT Management. We can look after your laptops, desktops, servers and networks .It doesn't matter if you're using PCs or Macs. With over 20 years of expertise in support we'll give honest, to the point advice without the flannel and technobabble associated with some IT professionals.




Ground Floor Unit 13

Holly Park Mills

Calverley, Leeds

LS28 5QS

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Training provider



Nathaniel Hamilton


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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