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Customer Service Apprenticeship BEACON SOUTH WEST LTD

An opportunity for a confident individual to gain key skills in customer service. In this varied and busy role, you will be assisting with all aspects of general administration to ensure the business runs smoothly. You will receive excellent support and training while you work towards your level 2 qualification.

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Closing date: 06 Jan 2023

Apprenticeship summary

  • Annual wage

    £9,004.32

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9am-5pm

    Total hours per week: 36

  • Expected duration

    12 Months

  • Possible start date

    16 Jan 2023

  • Date posted

    21 Oct 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000099628

  • Positions

    1 available

What will the apprentice be doing?

Working as part of a friendly team You will have a varied role to help the business run smoothly.

  • To answer the telephone in an appropriate manner and time, take messages and transfer calls as necessary.
  • First point of contact for customers
  • Monitor & respond to general emails etc.
  • To undertake training as necessary for the role
  • To undertake such other duties as may be required within the general scope of the job.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will receive specific on the job training from the employer in your workplace at Beacon Electrical.


Off the job training will be delivered using either weekly classroom sessions delivered at Achievement Training city centres location or you will be work based and will be given time in the working week  to study towards the theory element of the programme. You will be working towards:

  • Level 2 Customer Service Practioner Apprenticeship standard
  • Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE) will need to achieve this level before the end of their apprenticeship.

You will develop knowledge and understanding of: 

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge

What is the expected career progression after this apprenticeship?

Progression opportunities could include a permanent position within the company. May also include advanced and higher apprenticeships. Future career opportunities with experience could be a Team Leader.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

Things to consider

If you are unsure about applying or have any questions, please feel free to give the team a call on 01752 202269. Here are some tips on applying: https://achievementtraining.com/tips-for-applying-to-an-apprenticeship/ Here are some helpful interview tips: https://nationalcareersservice.direct.gov.uk/get-a-job/interview-advice

About the employer

Beacon Electrical was Founded in 1976, and is still a Local Family Run Business. Originally established as an Electrical Wholesaler, Beacon has evolved in to a premier Retailer selling all aspects of Electrical and Gas products from light bulbs right through to Washing Machines and Televisions. Service remains the bed rock of our business ethic, we believe in a better standard of service than you will experience from a Nationally operated store, once you have experienced our in house service you wont accept anything less. What's more our service doesn't end with your purchase - we provide excellent after-sales and a great choice of expert services to assist you, from delivery to installation. Beacon currently operates 4 Shops in Devon, 2 in Plymouth and 1 in Totnes and 1 in Kingsbridge, our Warehousing and distribution depot is also based in Devon. Beacon Electrical are members of Euronics, Europe's biggest independent buying group, which provides us with access to the biggest brands at fantastic prices. We are also able to supply exclusive products and can source most products, even if they are not present in store or on our website!

Employer

BEACON SOUTH WEST LTD

Address

263 BEACON PARK ROAD

PLYMOUTH

PL2 3JP

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Training

Training provider

ACHIEVEMENT TRAINING LIMITED

Contact

Michaela Tandy

michaelatandy@achievementtraining.com

01752 202269

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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