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Business Administration Apprenticeship MCF RECRUITMENT LIMITED

We are looking to expand our team and add an Apprentice CRM Administrator/Resourcer to our friendly team. With a working from home option, you will be provided with all of the tools and support required to ensure your success within the role, training and development and a fun, vibrant company to work for.

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Closing date: 28 Nov 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 10am - 4pm each day Hybrid Working (Part Office/Home)

    Total hours per week: 30.0

  • Expected duration

    16 Months

  • Possible start date

    05 Dec 2022

  • Date posted

    20 Oct 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Providing assistance to clients and candidates in resolving issues by communicating with other areas within the company as needed
  • Maintaining and updating data in the CRM system to ensure accurate records of client and candidate information
  • Organizing and updating client and candidate databases that contain information such as contact details, recruitment/business history, and preferences
  • Providing support for recruitment activities by creating reports on lead conversion rates and contacting potential clients to set up appointments for recruitment staff
  • Creating email marketing campaigns to be circulated to clients and candidates
  • Identifying opportunities for improving client and candidate satisfaction through surveys and other digital materials
  • Coordinating with other departments to ensure that customer requests are responded to in a timely manner
  • Developing reports that track client and candidate activity over time to identify trends in behaviour or needs that may indicate opportunities for improvement
  • Resourcing new candidates using AI technology found within the ATS/CRM as well as well-known job boards, social media channels etc

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard which includes:

  • Level 2 Functional Skills in maths and English (if required)
    End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

  • IT
  • Record and document production
  • Decision making 
  • Interpersonal skills
  • Communication
  • Quality
  • Planning and organisation
  • Project management
  • Relevant regulation
  • Policies
  • External environment factors

Training 2 days a month via Zoom & 2 days in the workplace 

What is the expected career progression after this apprenticeship?

Possibility of permanent role following successful completion of the Apprenticeship programme.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative


GCSE or equivalent Maths & English (Grade 9-4 or A*-C) Desired

About the employer

MCF Recruitment are a North-East based independent recruitment consultancy specialising in both permanent and contract recruitment within the following industries: • Sales & business development • Industrial • Finance • Education • Executive Search




Portland House

Belmont Business Park



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Training provider



Laura McMaster


Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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