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IT Technical Support Apprentice (ICT 3) Bromsgrove District Council

Do you have a passion for IT and enjoy helping people resolve technical IT issues? If so, this will be a perfect opportunity for you. As an ICT Apprentice, you will support internal staff by providing support to maintain a stable technical platform that enables Bromsgrove and Redditch Councils to deliver their services successfully.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Dec 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 9am - 5pm

    Total hours per week: 37

  • Expected duration

    22 Months

  • Possible start date

    04 Dec 2022

  • Date posted

    03 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Purpose and scope of the post:  

  • Provide technical problem resolution in response to internal customer calls/change requests received via the Service Desk.
  • Problems could be either hardware or software related
  • Provide first line fault resolution for all ICT users 
  • Install new and relocated ICT equipment at sites as directed
  • Provide support to users of the remote access services.
  • Support in keeping an inventory of all IT equipment.

What training will the apprentice take and what qualification will the apprentice get at the end?

ICT Level 3 Apprenticeship Standard: 

Qualification together with onsite training by the employer.

For those starting at Advanced (Level 3), the expected duration would be eighteen months plus 4 months for the End Point Assessment. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.

  • ICT 3 Course 1 – Hardware and Networking
  • ICT 3 Course 2 – Software and Security
  • ICT 3 Course 3 – ICT Administration
  • Professional Development Programme


What is the expected career progression after this apprenticeship?

Opportunity to work with industry trained ICT experts whilst gaining professional/technical qualifications, skills and experience.

Requirements and prospects

Desired skills and personal qualities

IT skills, Problem solving skills, Communication skills, Organisation skills


GCSE or equivalent Maths (Grade 4) Essential
GCSE or equivalent English (Grade 4) Essential

Things to consider

An enhanced DBS (criminal record check) will be conducted by the school.

About the employer

The ICT function provides a shared internal service for Bromsgrove and Redditch Councils, which offer a range of services to local residents.  


Bromsgrove District Council


Redditch Borough Council, Town Hall, Walter Stranz Square


B98 8AH

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Dec 2022