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Apprentice Business Administrator in GP Surgery DMC HEALTHCARE LTD

Due to the expansion of our team, we have an opening for an Apprentice Administrator Apprentice. The new position will be part of our Chadwick Road administration team.

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Closing date: 13 Jan 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 8.00am - 6.30pm opening hours. Shifts to be confirmed between these hours, working 7.5 hours per day. In the future we may open on Saturdays and you may be asked to work one per month.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    16 Jan 2023

  • Date posted

    19 Oct 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties will include:

  • Answer all incoming phone calls from patients and other healthcare professionals, divert them as appropriate, and/or take and pass on messages
  • Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary
  • Make/cancel/rearrange appointments via the clinical system. This will include any follow up actions required
  • Ensure up to date patient information is recorded
  • Give test results where appropriate
  • Keeping the workspace area tidy
  • Monitor incoming electronic test results to ensure prompt review by clinicians
  • Data entry of new and temporary registrations and relevant patient information e.g. smoking status, BP, ethnicity, medication from hospital letters
  • Scan all patient information in computerised record i.e. medical documents, hospital reports and letters as necessary
  • Retrieve paper notes from storage unit as requested
  • Photocopy/fax documents as required
  • Shredding/scanning
  • Deal with referrals to primary and secondary care
  • Action tasks set by clinicians via the clinical systems and e-mail.
  • Distribute practice post as instructed
  • Repeat prescriptions and liaising with chemists
  • Reviewing medical records of new patients, inputting and summarising medical history
  • Registering patients
  • Maintain the appointment system
  • Take part in practice performance related to recalls for patients
  • Maintain the Health and Safety of all staff, patients, and visitors
  • Ensure confidentiality at all times
  • Comply and familiarise yourself with the practice’s policies and procedures
  • Carry out any other duties as reasonably requested by the doctors or practice manager

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full on-the-job and off-the-Job training will be delivered supported by our Training Provider - Davidson Training UK Ltd
  • All training will be carried out within the workplace during working hours
  • Business Administrator Apprenticeship Standard Level 3
  • Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent)
  • Full training will be given leading to a recognised Business Administrator Apprenticeship Standard

What is the expected career progression after this apprenticeship?

  • There is an opportunity for a full-time role upon completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Patience, Good telephone manner, Confident, Understand of data protection, Motivated, Flexible and reliable, Self-motivated individual


GCSE or equivalent English (Grade 4-9 or A-C) Desired
GCSE or equivalent Maths (Grade 4-9 or A-C) Desired

Things to consider

You will need to pass a DBS check if successful. Please check that you can travel with ease to DMC Chadwick Road Surgery.

About the employer

DMC founders Anil Gupta and Dr Ravi Gupta grew up above their father’s GP surgery in South London, immersed from their youth in ‘the whole fabric of general practice’. Over the years they got to know many patients personally. They observed the importance of a strong relationship and mutual respect between doctor and patient, something they strive to replicate to this day.




60 Chadwick Road



SE15 4PU

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Training provider



Gemma Barr


Apprenticeship standard

Business administrator

Level 3 (A level)

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