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Apprentice Customer Consultant GREEN 4 MOTOR COMPANY LIMITED

Our apprentice will be customer facing. Meeting and greeting customers on arrival to dealership. Answering questions about the cars. Passing customers on to customer consultants.

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Closing date: 18 Dec 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    You will work 9:00am - 5:00pm on a rolling 6-week rota. Days and shifts to be confirmed. The apprentice will get 2 days off together, but this will be rota dependent. The role will require weekend work and will not exceed the maximum working hours.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    03 Jan 2023

  • Date posted

    17 Oct 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000098428

  • Positions

    1 available

What will the apprentice be doing?

Apprentice customer consultant will join our friendly team. We look to deliver exceptional standards in customer care. The apprentice will train to be a product genius and be able to answer customer questions before the customer wishes to proceed with a purchase.

Alongside this, your duties will include:

  • Learning to apply a range of skills in order to provide excellent service to customers including answering incoming calls, responding to emails, greeting customers face to face and assisting with administrative duties
  • Accurately record all customer contacts across a number of computer systems with the relevant support
  • Assist and handle electronic payments in accordance with set procedures
  • Gain knowledge on customers comments, compliments & complaints
  • To improve the service delivered to the customer to reduce failure demand
  • Maintain knowledge and keep up to date with changes to revised procedures
  • Maintain a high level of confidentiality and security of information and documentation at all times

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Services Practitioner level 2

End Point Assessment (EPA)

You are not required to attend college, all training and assessments will be delivered in the workplace.

What is the expected career progression after this apprenticeship?

A successful apprenticeship would lead to a permanent role with a basic of £21,000 for 1 year, further progression to a customer consultant with an OTE of £30,000.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Presentation skills, Team working, Flexible, Work under pressure

Qualifications

GCSE or equivalent English (Grade A* - C/9 - 4) Essential
GCSE or equivalent Maths (Grade A* - C/9 - 4) Essential

Things to consider

We are looking for someone with a bubbly personality and who feels confident talking to customers. We want someone who is hard working and happy to be part of a team. Positive attitude and always happy to help.

About the employer

Green 4 Motor company has been satisfying customers in the Warwickshire area for over 25 years, Our Coventry, Leamington, and Stourbridge dealerships each have a passionate and knowledgeable team who provide our customers with a friendly and professional service. We are a Mazda main dealer we sell new and used cars as well as having a service and parts department.

Employer

GREEN 4 MOTOR COMPANY LIMITED

Address

94-96 Kidderminster Road

Hagley

Stourbridge

DY9 0QL

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Training

Training provider

DUDLEY COLLEGE OF TECHNOLOGY

Contact

Claire Harper

claire.harper@dudleycol.ac.uk

01384 363107

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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