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Technical Support Apprentice North West Timber Treatments

Technical Support Apprentice for a Timber Merchants based in Wigan. You will undertake your Level 3 Digital Support Technician qualification.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Jan 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 9:00am - 3:30pm/30-minutes unpaid lunch/30-hours per week

    Total hours per week: 30.00

  • Expected duration

    18 Months

  • Possible start date

    21 Jan 2023

  • Date posted

    17 Oct 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Provide excellent customer service, in-person, on the phone and over email and via service portal
  • Ensure all IT support requests are logged, investigated, and resolved accurately and in a timely manner
  • Ensure all parties kept up-to-date on the status of all requests
  • Provide guidance on the effective use of IT hardware, software and services
  • Daily systems and software diagnosis checks
  • Build, configure and hand-over IT hardware to end users
  • Install or publish software to end users
  • Create user accounts, manage access rights

What training will the apprentice take and what qualification will the apprentice get at the end?

Advanced Level 3 Apprentice Digital Support Technician, including NVQ and functional skills maths and English. Work based learning.

What is the expected career progression after this apprenticeship?

A great opportunity to develop your career with an employer who supports continuing professional development.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Team working, Initiative


Other Basic Maths (Grade n/a) Desired
Other Standard English (Grade n/a) Desired

Things to consider

Monday - Friday 9:00 - 3:30pm / 30 mins unpaid lunch / 30 hours per week

About the employer

North West Timber Treatments are builders merchants and timber merchants that supply fence panels, timber supplies and more.


North West Timber Treatments


NWTT House, Lockett Road


Greater Manchester


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Training provider


Apprenticeship standard

Digital support technician

Level 3 (A level)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Jan 2023