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Support Administrator Apprentice Pennant International Ltd

Our dedicated Support Services department has a core level of qualified and experienced engineers, providing us with the skills and knowledge to establish Pennant’s reputation for delivering highly professional, reliable and cost-effective customer support services.

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Closing date: 07 Feb 2023

Apprenticeship summary

  • Annual wage

    £9,254.44 to £18,278.00

    The wage could change depending on the candidate and will be above minimum wage.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Thursday, 08:00 - 16:30 and Friday, 08:00 -12:30, flexitime is available.

    Total hours per week: 37

  • Expected duration

    16 Months

  • Possible start date

    09 Feb 2023

  • Date posted

    17 Oct 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000098253

  • Positions

    1 available

What will the apprentice be doing?

The role of the Support Administrator Apprentice will be to ensure that Support Services Department has representatives in the right place at the right time and all documentary evidence is completed.

Key responsibilities and duties will include:

  • Managing customer queries through Pennant’s online customer support portal, ensuring the queries are distributed to the correct technical resource
  • Manage and plan each Support Representative’s movements to ensure contractual maintenance visits and obligations are adhered to
  • Managing the copy, distribution and control of customer/support data internally and externally
  • Assistance with creating reports to support contractual requirements
  • Collating and distributing monthly Key Performance Indicator results
  • Supporting and attending internal and customer-facing meetings when required
  • Produce and record project data in hard copy and electronic formats whilst ensuring documentation (including drawings, media, documents etc.) is filed appropriately

What training will the apprentice take and what qualification will the apprentice get at the end?

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for Functional Skills in English and maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and well-being, and discuss training sessions. They will also prepare you for your End-Point Assessment (EPA) to gain your Level 3 Business Administrator standard.

There is also a five-day teambuilding residential trip that is held in the spring of each year.

What is the expected career progression after this apprenticeship?

There will be opportunities post apprenticeship to move through the business and potentially look into a management role.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Team working, Knowledge of Microsoft product, Positive attitude, Ability to work with all ages, Ability to work alone, Confidentiality, Ability to work under pressure, Work with detailed information

Qualifications

GCSE or equivalent English (Grade 9-4/A*-C) Essential
GCSE or equivalent Maths (Grade 9-4/A*-C) Essential

Things to consider

The successful candidate will be paid above minimum wage. This vacancy could close sooner if a suitable candidate is found.

About the employer

Pennant International Group is a leading, worldwide provider of technology-based training solutions, ILS software and services to the Defence, Aerospace, and safety-critical industries. We have offices across the globe and aim to be the global provider of choice for world-class products and services which train and assist engineers in the defence and regulated civilian sectors. We aim for excellence by continuously striving to improve (Innovation), take responsibility (Quality), believe that everyone matters (Teamwork) and deliver on our commitments (Respect). Our values drive our daily interactions and support a culture of collectiveness and collaboration whilst challenging continued performance.

Employer

Pennant International Ltd

Address

Unit D1-D5, Staverton Connection

Gloucester Road, Staverton

Cheltenham

GL51 0TF

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Training

Training provider

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Contact

Charlotte Anderson Ilic

Charlotte.AndersonIlic@hwgta.org

01905 330721

Apprenticeship standard

Business administrator

Level 3 (A level)


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