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Studying the Business Administration Level 3 apprenticeship you will be joining a dynamic and evolving recruitment business directly opposite New Street train station in the heart of Birmingham. At Encore we offer enhanced holiday entitlement, discounts for gyms, days out and shopping, along with great reward incentives and career development.

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Closing date: 30 Nov 2022

Apprenticeship summary

  • Annual wage


    £20k-£21k • Hastee Pay (allowing you to access 20% of your monthly pay before pay day) • Holiday buying / Trading • 25 days annual leave + bank holidays + birthday+ moving house • Friday afternoon drinks • Discounted gym memberships

  • Working week

    Monday-Friday 8.30am-5pm, with 1/2hr for lunch

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    01 Dec 2022

  • Date posted

    14 Oct 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

This role is fast paced and involves a lot of attention to detail, patience and customer service. The environment is fun and busy with a big focus on teamwork and support. This is role is offered on an apprenticeship basis. This is an opportunity to study the Business Administration apprenticeship course.

The Role involves: -
• Phone answering
• Meeting and greeting flexi workers
• Booking individuals in for interviews
• Taking and recording queries from flexi workers
• Updating candidate records on our inhouse recruitment system
• General administrative tasks as required
• Processing reference requests
• Taking Post
• Scanning, copying and Filing
• Stock ordering and reconciliation
• Making refreshments
• 20% off the job learning towards gaining Business Administration apprenticeship qualification

What training will the apprentice take and what qualification will the apprentice get at the end?

The Business Administration Level 3 qualification is equivalent to A-Levels and will provide you with professional knowledge in IT, effective communication, recording and documentation, decision making, quality assurance, project planning and management.

The qualification takes 12-18months and will be provided by Heart of England Training (HOET) who we currently have two other apprentices on programme with. Monthly you will virtually attend tutor sessions and receive face to face assessments and coaching to ensure you obtain the qualification.

Each week you will be permitted 20% of your time off the job, meaning you can work on your apprenticeship studies.

Additionally, you will receive further training in company specific areas and general life skills, including:

Company induction.
Encore apprenticeship onboarding programme.
Emotional Resilience.
Effective communication.
Effective time management.

What is the expected career progression after this apprenticeship?

Many of our employees have followed the apprenticeship route, leading them to senior administrator, supervisor, or manager roles. 

We are looking for people to help shape our future at any stage in your career. We offer a structured training and development package that will help find your strengths and build on them. But most importantly, we offer a progressive career within a supportive and ambitious recruitment company.

Our culture is simple – we are professional and playful – we are hardworking and supportive – we care about your career.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade C or 4) Essential
GCSE or equivalent Maths (Grade C or 4) Essential

About the employer

Encore Personnel supplies temporary, permanent, and interim staff to a broad range of household names. Operating in ten branch locations around England. This position is for our office in Coventry city.




5 Lower Temple Street


B2 4JD


Joss Hipwell-Bridge


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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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