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Surgery Reception and Administration Support Apprentice West Hoe Surgery

This is a new and challenging opportunity for a proactive and ambitious candidate to become part of a customer facing team within a very busy GP practice. The role will include regular contact with patients both face-to-face and over the phone

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Closing date: 10 Feb 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday - working within shifts initially over 5 days but may change to 4 days. Working times/shifts will be confirmed at interview (30 minutes unpaid lunch break)

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    13 Feb 2023

  • Date posted

    14 Oct 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Responsibilities will be varied but are primarily to support a busy reception area;

  • Assisting with patients at the reception area
  • Assisting with enquiries over the phone and face to face
  • Booking in patients for routine appointments
  • Handling general medical enquiries including liaising with GPs and other NHS contacts
  • Administration tasks will include scanning of documents, photocopying notes and records, filing patient notes and general accurate record keeping tasks

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full Customer Service Practitioner - Level 2
  • On the job training to support role development
  • Off the job training (College attendance) to support qualification requirements
  • Employer to allocate dedicated training time to complete Off the Job training requirements
  • Functional Skills support - maths/English - if required

What is the expected career progression after this apprenticeship?

  • The Practice is keen to progress the right candidate into a permanent employment position or possible progression opportunity upon successful completion of Level 2 qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Patience


GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

Things to consider

Due to the nature of the business an understanding of client/patient confidentiality will be expected at all times. The Reception area can be a demanding and sometimes challenging area to work so a calm and focused approach in dealing with patients/enquiries will be needed. Part of qualification requirement is regular college attendance, and this is currently one full day per month, and this is supported by regular remote training and site visits. College is based at Marsh Mills, Plymouth

About the employer

West Hoe Surgery are a well-established medical practice that support over 5000 patients. Apart from offering clinics to support chronic diseases such as diabetes and asthma, they also support a variety of other medical services including antenatal and postnatal care, minor surgery and various vaccinations to support a variety of illnesses and patients.


West Hoe Surgery


2 Pier Street



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Training provider



Trevor Barnes

07836 536590

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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