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IT Support Apprentice ARK SCHOOLS

To work with the school and the wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.

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Closing date: 16 Dec 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday-Friday - times to be confirmed

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    02 Jan 2023

  • Date posted

    10 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Assess incoming incidents and prioritise work according to timescales and processes.
  • Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes.
  • Carry out technical investigation support calls and escalate to the local technical team where issues require escalation.
  • Maintain spare IT stock, warranties and software licences in accordance with the asset register.
  • Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices.
  • Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware.
  • Produce formal damage reports as per the damage report process.
  • Maintain and complete checklists for daily/weekly/monthly tasks as set out by the IT Team Leader.
  • Provide assistance in coordinating the testing and installation of new 3rd party software or services.
  • Log/update or remove asset register information relating to kit when it is moved/deployed or disposed of within the school.
  • Escalate issues impacting on your ability to meet specific objectives to the IT Team Leader ensuring issues are flagged in a timely manner.
  • Provide additional support to end users as required

What training will the apprentice take and what qualification will the apprentice get at the end?

Firebrand is the leader in Accelerated Learning and has grown to become a global business with training centres around the world. Since its inception in 2001 the company has grown at an incredible rate; more than 30,000 students have now gained IT and project management certifications through our unique Accelerated Learning methodology. We are a Microsoft Gold training partner and all our apprenticeship courses have been developed in conjunction with Microsoft and the courses are regularly monitored by the Government, Microsoft and City & Guilds. You will attend our residential training centre to complete your training and you will achieve a Level 3 Information Communication Technician qualification. Full list of qualifications can be found here -

What is the expected career progression after this apprenticeship?

Further progression into Junior Tech and/or Onsite Tech.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills


GCSE or equivalent 5 GCSE's including English and Maths (Grade 4/C or above) Essential

Things to consider

This job role will be split across several locations Ark Evelyn Grace Academy - 255 Shakespeare Rd, London SE24 0QN Ark All Saints - 140 Wyndham Rd, London SE5 0UB Ark Globe - Harper Rd, London SE1 6AF Ark Walworth - Shorncliffe Rd, London SE1 5UJ Ark Blake - 2 Morland Rd, Croydon CR0 6NA Ark Oval - 98 Cherry Orchard Rd, Croydon CR0 6BA

About the employer

Ark is an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education and real choices in life. In the UK, we are a network of 39 schools, educating around 28,500 pupils in areas where we can make the biggest difference. We also incubate start-up programmes (Ark Ventures) that improve the education system.





Shakespeare Road


SE24 0QN

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

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