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Customer Service Practitioner Level 2 Apprenticeship Solar Norvik Limited Barnsley Solar Norvik Limited

To control all aspects of customer service, for both trade and new build. Dealing with customers complaints fast, effectively and correctly, while maintaining the service engineers' diaries.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Dec 2022

Apprenticeship summary

  • Annual wage

    £9,129.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working week to be confirmed at Interview.

    Total hours per week: 36.50

  • Expected duration

    12 Months

  • Possible start date

    02 Nov 2023

  • Date posted

    13 Oct 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000097253

  • Positions

    1 available

What will the apprentice be doing?

  • Dealing with customers
  • Dealing with complaints
  • Maintaining engineers' dairies
  • Answering emails
  • Answering phone calls
  • Dealing with mail

What training will the apprentice take and what qualification will the apprentice get at the end?

Delivery to be completed on site and 6 hours off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.

What is the expected career progression after this apprenticeship?

Possible progression opportunities to be discussed on completion of apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent Maths (Grade 4/C) Desired
GCSE or equivalent English (Grade 4/C) Desired

Things to consider

Working hours: 8.30am to 5.00pm Monday to Thursday, and 8.30am to 4.00pm Friday

About the employer

Solar Norvik Ltd are a supplier of high-quality windows and doors to the new build sector.

Employer

Solar Norvik Limited

Address

Suite 12, Oaks Business Park

Barnsley

S71 1HT

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Training

Training provider

BARNSLEY COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Dec 2022