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Hyundai Service Advisor Apprentice Eden Hyundai – Reading

At Hyundai, You’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the company.

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Closing date: 30 Dec 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Min 20 days holiday + 8 bank holidays

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    8.30am – 5.00pm Monday - Friday

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    15 Jan 2023

  • Date posted

    13 Oct 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000097166

  • Positions

    1 available

What will the apprentice be doing?

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Eden Hyundai - Reading are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Standard.

Service Advisor, Intermediate Apprenticeship (1 year).

Standard training will include:

· Nationally recognised qualifications IMI level 2

· Certificate in Customer Service for the Automotive Industry

· ATA Accreditation Customer Service Advisor

· Certified Hyundai courses

· Regular in dealer review and assessment visits

What is the expected career progression after this apprenticeship?

Possible permanent position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative

Qualifications

GCSE or equivalent Maths/English (Grade 4/C or above) Essential

Things to consider

The current National Minimum Wage (NMW) rate for apprentices is £4.81 per hour. This applies to 16-18 year old apprentices and those aged over 18 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. * Please note that anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours on advert will be amended accordingly to fall in line with the legislation* * Please note that if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early* This apprenticeship is work based learning therefore most of the time you will be working at the employers address. Depending on your training you will only need to attend college in Nottingham for initial assessments, enrolment and a few other rare occasions. The candidate must be available to start as soon as possible and be able to travel to the workplace according to the working hours. The candidate must be able to attend the block release training weeks.

About the employer

If you are ambitious, customer-focused and a team-player, we think you would fit in well at Eden. Committed to a 'Better World of Motoring' for our customers, we are also dedicated to providing a 'Better World of Work' for our colleagues. If you want to maximise your potential in an environment where openness, friendliness, integrity and flexibility are paramount and where communication, rewards and personal development are taken seriously, we would love to hear from you. Looking to start your career within the motor trade? We have an apprenticeship opportunity where you will learn a variety of practical skills as well as leading industry knowledge. In return we will provide you with a competitive salary as well as the following Eden benefits: • Rewarding loyalty with up to 33 days holiday per annum • Access to Perkbox, a platform which offers Eden colleagues hundreds of perks and discounts • Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families • An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events • A paid day off on your birthday • Death in Service benefit of 4 x salary • Workplace pension scheme offering enhanced employer contributions • Flexible working hours • Cycle to Work bike purchase scheme through salary exchange • Access to Eden Elite, an in-house management development scheme • Comprehensive in-house training with our dedicated training department • Eden Special Occasion Limo, which is loaned to colleagues, free of charge, for family/celebratory events If Eden sounds like a place where you would like to work and develop your career and you have the skills and experience required, please apply today.

Employer

Eden Hyundai – Reading

Address

Rose Kiln Lane

Reading

RG2 0JZ

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Training

Training provider

NOTTINGHAM COLLEGE

Contact

Molly

molly.poyzer@nottinghamcollege.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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