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Field Engineer Apprentice VIRGIN MEDIA LIMITED

Looking for a job fixing and installing the latest technology? Join us on our 15-month Field Engineer Apprenticeship and you can study, work towards further qualifications and do something you love!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Dec 2022

Apprenticeship summary

  • Annual wage


    Starting salary of £26,500, with final salaries from £29,000 + amazing benefits. For eligible locations an additional £2,500 London Weighting Allowance applies.

  • Working week

    Thanks to our exciting four-day-week shift pattern, you’ll get around 20 extra days off a year compared to the average full-time job. You’ll also work around two out of every three Saturdays, with all shift schedules being agreed months in advance.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    16 Jan 2023

  • Date posted

    12 Oct 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

Our Field Engineers are the people who dazzle our customers every day, by installing or fixing products in their homes and offering them advice. They also provide services to small business customers including shops, offices and homeworkers. As an apprentice, you’ll join our Consumer Field Operations team and help us deliver services to keep the nation connected.

Build skills for the future.

As a Field Engineer Apprentice, you will connect our customers with the wider world all from the comfort of their own homes. Learn everything you need to know about installing and repairing our phone, TV and broadband products. Day-to-day, you could be:

  • Running cables from the street to customer houses
  • Measuring and adjusting signal levels to make sure our customers have the best service possible
  • Installing and replacing new equipment and cables
  • Configuring innovative equipment to allow customers to use our services
  • Giving customers the lowdown on how their services work

You will also help grow our business by inspiring customers, through your great service, to recommend Virgin Media O2 to their friends and family members (we’ll pay you a £50 bonus payment for every new customer that gets referred!).

What training will the apprentice take and what qualification will the apprentice get at the end?

Your apprenticeship is made up of learning on the job, but also gaining the academic skills to put into practice in your day-to-day job.  As a result, you'll complete the apprenticeship as part of a structured learning programme alongside working in the role. The learning programme is made up of a suite of modules and milestones and you’ll be required to evidence your work against these modules via tasks and assignments. For some apprenticeships, you may also undertake additional technical qualifications, which include studying for, and taking an exam. Once you have completed your modules and milestones, you’ll then move to your End Point Assessment (EPA) which is typically made up of an interview and a project. Once you pass this stage, you will receive your apprenticeship qualification with us. 

What is the expected career progression after this apprenticeship?

All Virgin Media O2 apprenticeships are permanent, so once you successfully complete the apprenticeship, you will have a role as a Field Engineer waiting for you, with a salary from £29,000.

Requirements and prospects

Desired skills and personal qualities

Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Initiative


Other N/A (Grade N/A) Desired

Things to consider

You’ll need a full UK driving licence because you’ll be visiting customers across the region, providing them with a friendly, knowledgeable service and connecting them to what really matters. We’d prefer you to live close to the areas you’re responsible for to minimise the amount of driving you have to do. You must also be at least 18 years old.

About the employer

Virgin Media and O2 joined forces combining the UK’s largest and most reliable mobile network with a broadband network offering the fastest widely available broadband speeds. We’re the corporate brand of a 50:50 joint venture between Liberty Global and Telefónica SA and are now one of the UK’s largest businesses.   We have exciting times ahead, and it’s a brilliant time to join us.




Unit 3 Hyperion Way Industrial Estate

Rose Kiln Lane



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Training provider


Apprenticeship standard

Telecoms field operative

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Dec 2022