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Apprentice Customer Service Advisor- Jemca Toyota – Reading JEMCA CAR GROUP LIMITED

The role of a customer service advisor is vital to the smooth running of the aftersales department. As a key member of the team you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the work shop.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Dec 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, between the hours of 8am- 6pm. Saturday's may be needed on a rota basis

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    01 Feb 2023

  • Date posted

    11 Oct 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000095686

  • Positions

    1 available

What will the apprentice be doing?

  • Using systems, equipment and technology to meet the needs of your customers
  • Using a range of questioning skills, including listening and responding in a way that builds rapport
  • Understanding the difference between internal and external customers
  • Knowing the internal policies and procedures, including any complaints processes and digital media policies
  • Understanding the different needs and priorities of your customers and the best way to manage their expectations
  • Understanding your role and responsibilities
  • Knowing the targets and goals you need to deliver against

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Retailer Standard
  • Functional Skills maths and English, if required

With mentoring, support and monitoring whilst at work, combined with residential training at the Toyota/Lexus Academy.  You will gain the knowledge and skills required to achieve the qualification from working with highly skilled professionals.

What is the expected career progression after this apprenticeship?

  • Once qualified, the right candidate can progress within the company. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English & Maths (Grade C/4 or above) Desired

Things to consider

Once qualified you will have a number of transferable skills You may be expected to work Saturday’s on a rota basis Off the job training is on a residential basis, with the cost of travel and accommodation covered by the employer

About the employer

Jemca are committed to ensuring that our customers receive the best service and experience when you visit one of our retail centres. Whether you are searching for a new or used vehicle, or would like to book in for a service, Jemca Toyota Croydon takes pride in catering for our customers with all requirements.

Employer

JEMCA CAR GROUP LIMITED

Address

Rose Kiln Lane

Reading

RG2 0LJ

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Training

Training provider

PROVQ LIMITED

Contact

Julie Jones or Emma Powell

recruitment@provq.com

01743 762044

Apprenticeship standard

Retailer

Level 2 (GCSE)

Employer's Application Instructions

Simply visit http://www.apprenticeshipfinder.co.uk/toyota and click apply. Complete the application form and screener questions in full and to the best of your ability.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Dec 2022