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Business Admin Apprentice - Conference and Events Sales HILTON UK HOTELS LIMITED

An amazing opportunity to work for one of the most recognisable hotel brands in the world - Hospitality giant, Hilton, is looking for a motivated, passionate individual to join their team as a Business Admin Apprentice.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Dec 2022

Apprenticeship summary

  • Annual wage

    £20,280.00

  • Working week

    Monday to Friday. Exact shifts to be confirmed.

    Total hours per week: 39

  • Expected duration

    18 Months

  • Possible start date

    09 Dec 2022

  • Date posted

    13 Oct 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000095575

  • Positions

    1 available

What will the apprentice be doing?

A Reservations Administrator Apprentice will work with Guests and customers to respond to enquiries and booking requests in a prompt and professional manner.

An Apprentice will be required to undertake all reasonable duties as assigned by the Supervisors and Managers.

Specifically, you will be responsible for performing the following tasks to the highest standards: 

  • Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
  • Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
  • Produce quotations and written confirmation to all clients
  • Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
  • Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
  • Ensure bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate

Benefits:

  • Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets)
  • Free meals on duty
  • Holiday: 28 days including bank holidays (increasing yearly)
  • Pension scheme
  • Discounted dental and health cover
  • High street discounts: with Perks at Work
  • Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
  • Personal Development: programmes designed to support your career
  • 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub
  • Discounted Livingwell Membership

At Hilton, you will be working towards your Business Administrator Level 3 Apprenticeship over the course of 18 months.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business Administration Apprenticeship Level 3
  • Functional Skills in English and maths

What is the expected career progression after this apprenticeship?

Potential for ongoing training and development following successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills

Qualifications

Other None required (Grade None required) Desired

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

About the employer

Hilton, the world's most renowned hotel brand, with a portfolio of 18 world-class brands comprising more than 7000 properties ranked #3 at "Great Place to Work" in the UK & Ireland in 2022. Team Members in our hotels work at the heart of our mission to be the most hospitable company in the world. Each Team Member delivers exceptional, heartfelt experiences at every hotel for every guest, every time.

Employer

HILTON UK HOTELS LIMITED

Address

Elton Way

WD25 8HA

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Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Dec 2022