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Business Administrator Apprentice Cake Stories

Cake Stories are looking for a diligent, hard-working administrator with a 'can do' attitude to support the team across a range of duties from replying to customer emails, generating invoices, creating reports, managing our product and ingredient database and keeping our docs up to date.

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Closing date: 09 Dec 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday, hours tbc, 30 minutes lunch break.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    03 Jan 2023

  • Date posted

    11 Oct 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Primarily based in the office at the Cake Stories Bakehouse, you will work closely with the Cake Stories owners and Operations team to provide administrative support for all activities within Cake Stories.

These tasks will include:

  • Replying to customer emails
  • Collating wholesale & online order information & prepare labels and other paperwork for cake orders
  • Preparing paperwork for the daily fulfilment of online orders
  • Preparing online orders ready for dispatch (labelling boxes and message cards, packing boxes etc.)
  • Preparing quotes, price lists & invoices
  • Update recipes and enter nutritional information into database
  • Printing contracts, forms and other documents required to support the shop teams in Jesmond & Byker

Stock checks:

  • Running stock and turnover reports providing basic analysis to ops team
  • Administrate product & ingredient database to ensure validity of data
  • Administrate till system, ensuring products are live and data is accurate for the shop teams
  • Helping to keep the office space, equipment, resources and environment coordinated, replenished organised and tidy
  • Any other tasks reasonably required across the Cake Stories business operations

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will work towards the Level 3 Business Administrator standard with Gateshead College
  • Maths and English to Level 2 required, if not already achieved

Knowledge, Skills and Behaviour in relation to customer service principles and practices, business principles, technical competencies, knowledge and understating; research activities, commercial awareness, managing challenging situations and taking ownership, and health and safety.

Ongoing assessment by the employer and provider – for example, meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence.

Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include a showcase portfolio; a project; an employer reference and a structured interview about their portfolio and project.

What is the expected career progression after this apprenticeship?

Possible progression to full time employment on successful completion of apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Reliable, Punctual, Positive outlook, Flexible, Honest & Trustworthy


GCSE or equivalent English (Grade A*-C/4-9) Essential
GCSE or equivalent IT (Grade A*-C/4-9) Essential
GCSE or equivalent Maths (Grade A*-C/4-9) Essential

About the employer

Cake Stories is about bringing people together, helping people feel good and letting people know that they’re brilliant. Whether it’s visiting our shop and being welcomed like old friends, receiving letterbox bakes knowing that someone is thinking of you, or one of the Cake Stories team working hard to make the dream work, we want anyone who plays a part in our story to be on the receiving end of our core value; People are Important. And we try to do this through the language of cake. Cake won’t change the world. But being kind to each other will... and if that involves cake, then awesome, but - however you do it - be kind and let someone know they are important.


Cake Stories


Hypoint Workshops

3 - 6 Saltmeadows Road



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Training provider



Alexa Lynch

Apprenticeship standard

Business administrator

Level 3 (A level)

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