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Apprentice Food and Beverage Assistant Marstons - Knot & Plough Stafford
Looking for a career in hospitality? Start as an Apprentice Front Of House Assistant with Marston's and gain a Level 2 in Food and Beverage Service. This is work based learning and your training will be provided by Lifetime Training.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 13 Jan 2023
Apprenticeship summary
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Annual wage
£8,424.00
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Working week
Exact shifts to be confirmed.
Total hours per week: 30
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Expected duration
15 Months
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Possible start date
20 Jan 2023
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Date posted
11 Oct 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000094444
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Positions
1 available
What will the apprentice be doing?
Role Purpose:
To sell and serve the full range of Company food and drinks to Company standards whilst maintaining a high level of customer care and promoting a friendly atmosphere at all times.
Key Duties:
- To maintain a high level of customer care at all times
- To sell and serve all food and drinks to Company standards
- To follow Company procedures in respect of cash handling as detailed in the Retail Staff Handbook
- Ensure at all times that legal requirements are strictly adhered to e.g. Licensing Laws, Trade Descriptions Act, Weights and Measures Act, Food Hygiene (general) Regulations, plus any others that may affect the business
- Deal with customer complaints in order to achieve a satisfactory outcome, as per the Company policy. A member of the management team must be informed of all complaints made
- To maximise the full sales potential of the bar and restaurant and ensure that standards are maintained at all times
- To present the customer's bill and ensure the correct payment is received for all goods served
- Ensure all goods served are presented on the customer's bill
- To carry out any other reasonable requests by the Management Team
Bar:
- Clean and tidy all service areas including all display materials and equipment
- Ensure all bar requisites are available at all times for the use of the customers, e.g. ice, lemons etc
- Ensure the bar has sufficient stocks for the anticipated trade
Restaurant:
- Ensure all cruets and accompaniments are kept clean, filled and well stocked throughout the session
- Ensure all dumbwaiters and other areas of the restaurants are kept clean, tidy and well stocked at all times as per brands manual specification
- Ensure that the customers are satisfied with their meals, completing a customer care check
- To clear all dirty plates and glasses as soon as possible after the customers have finished and re-lay all tables as per company standards as necessary
Ideal candidate:
We are looking for enthusiastic, committed individuals with a desire to develop and succeed. You will be required to deliver a high standard of customer service. Able to work under pressure, you must also be able to resolve any customer complaints to achieve a satisfactory outcome. You'll also ensure high standards of cleanliness whilst ensuring at all times that legal requirements are strictly adhered to. You must be able to work a minimum of 30 hours per week.
Our Apprenticeships
The Apprenticeships last for 12 - 15 months, and will enable you to develop through a structured training programme. As an Apprentice with Marston's, you will gain a nationally recognised qualification, giving you an ideal grounding for a career in the hospitality industry. Learning is all on-site, so there is no need for our Apprentices to attend college, and our Apprentices are all paid national minimum wage, which is above the standard Apprentice rate. Throughout your Apprenticeship you will be supported by your Manager and our Apprenticeship provider too, so you will be given all the help and advice you need to succeed. Upon completion of the Marston's Apprenticeship Programme, you will be set up to develop further through the Marston's career path.
The Benefits and Rewards:
As you'd expect from a name like Marston's the rewards and benefits are competitive to say the least, but perhaps more importantly there's ample scope and opportunity to make your mark, plus the genuine prospect of running your own pub sooner rather than later. For starters we can offer:
- A competitive hourly salary
- The chance to work in a fun and friendly environment
- 20% Discount Card* (across our managed estate) and 30% discount at work
- Childcare voucher, stakeholder pension and save as you earn schemes (after a qualifying period)
What training will the apprentice take and what qualification will the apprentice get at the end?
- Hospitality Team Member - Food and Beverage Apprenticeship
- Functional Skills in maths and English
What is the expected career progression after this apprenticeship?
Ongoing training and development.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
Marstons - Knot & Plough Stafford
Address
Station Road
DE4 2EB
Training
Training provider
LIFETIME TRAINING GROUP LIMITED
Apprenticeship standard
Hospitality team member
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 13 Jan 2023