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International Business Development Apprentice CANFORD AUDIO LIMITED

The successful candidates will support the International Business Development Manager by developing ongoing profitable business with new and existing customers in international markets.

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Closing date: 26 Dec 2022

Apprenticeship summary

  • Annual wage

    £19,150.00

  • Working week

    Mon – Fri 8:30am – 5.30pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    05 Jan 2023

  • Date posted

    07 Oct 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000094223

  • Positions

    1 available

What will the apprentice be doing?

  • To understand the sales lifecycle, techniques and processes;
  • To understand the principles and ethics of sales, recognising the importance of delivering value to the customer;
  • To achieve agreed Sales objectives in relation to turnover, profit margin and proactive customer contact,
  • Developing international business through cultivation of existing customers and identification, development of new customers.
  • Developing business with existing customers by identifying opportunities, projects and proposing customer specific solutions
  • Maintaining and developing existing and new customers through planned individual account support, regular contact including visits, and liaison with the internal international team.
  • Effective reporting of Customer activity and potential spend, market trends and competition activity on regular basis.
  • New Business development, identifying prospect accounts and securing ongoing business via good business relationships.
  • Identifying new product opportunities and providing feedback to the Product Management team.
  • Conducting market analysis on a country or region, followed by preparation of specific business plans and presentation to the International Business Development Manager.
  • Reporting on Market activity and providing relevant information to the International Business Development Manager to aid strategic planning and annual forecasting.

To attend product training sessions to maintain and develop relevant knowledge and skills.

  • Handling inbound sales calls;
  • Dealing with customer queries relating to both quotes and products, liaising with relevant departments;
  • Assisting sales staff to identify and recommend solutions to customers’ requirements;
  • To resolve customer technical issues through diligent research, and troubleshooting;
  • Prioritising work, demonstrating flexibility and ability to work under pressure to progress sales, manage time and workflow;
  • Building relationships with customers and providing a high level of customer service; maintaining and increasing sales.   

 

Other:

  • Communicate effectively with Line Manager and all other colleagues;
  • Maintain a professional manner, ensuring the excellent customer service reputation at Canford Audio Limited is retained;
  • Assist with the development of new systems and processes to enhance capability to achieve individual and departmental goals;
  • To work within the Company’s policies and procedures;
  • Willingness to work towards an Apprenticeship qualification;
  • Willing to be trained on in-house and external product database to gain a thorough understanding of the portfolio of products available;
  • Willingness to travel internationally and attend trade shows;
  • Attend any training to comply with legislation & the development of the department

Health & Safety:

  • All employees must comply with Canford Audio Limited’s Health & Safety policy at all times and report any issues or hazards noticed whilst working to their Line Manager. Department Managers are responsible for ensuring that all employees have access to all relevant health & safety information and the adherence of the policies and relevant legislation.

Equality, Diversity & Inclusion:

  • Canford Audio Limited operates an Equal Opportunities policy and are committed to eliminating discrimination. All employees are expected to uphold and exemplify this policy.

What training will the apprentice take and what qualification will the apprentice get at the end?

Full business Administrator Standard
All training will take place at employers premises

What is the expected career progression after this apprenticeship?

There are further opportunities for development within the role on the successful completion of the apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Enthusiastic, Punctual, Proactive

Qualifications

GCSE or equivalent English (Grade 9-4 or A*-C) Essential
GCSE or equivalent Maths (Grade 9-4 or A*-C) Essential
Other Business Studies (Grade Any) Desired
Other Customer Service Qualification (Grade Any) Desired

Things to consider

The role is computer based, will involve taking and making telephone calls, emailing customers and ability to multi-task. Customer service is the most important aspect of this role.

About the employer

Canford is probably best known for its catalogue & website listing over 15,000 items aimed at those who use or install audio, visual & communications equipment. The sheer breadth of that target market has meant that Canford Audio Limited has had both the pleasure & responsibility of serving hundreds of thousands of clients since its formation since 1976. Canford Audio Limited is a hybrid mix of manufacturing & distribution, & no one competes in the scale & complexity of the Canford Audio Limited proposition, meeting customer needs in more than 90 countries. Canford Audio Limited in-house manufacturing capabilities now encompass electrical & electronic equipment production, mechanical assembly, metal machining, sheet metal fabrication, finishing & powder coating. Over 85 staff over 2 sites are directly involved in manufacturing over 3000 products, which accounts for 40% of the Company’s turnover.

Employer

CANFORD AUDIO LIMITED

Address

Crowther Road

Washington

Tyne & Wear

NE38 0BW

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Training

Training provider

CITY OF SUNDERLAND COLLEGE

Apprenticeship standard

Business administrator

Level 3 (A level)


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