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Sales Apprenticeship Enderby Leisure Centre

Sales Apprenticeship - proactively promote sales, hit centres targets and centre business objectives, achieve your ow productivity and targets, complete incoming and outgoing contacts and book appointments and contribute and attend outreach and in-reach events to drive new leads.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Jan 2023

Apprenticeship summary

  • Annual wage

    £8,944.00

  • Working week

    Mon-Sun - Exact shifts to be confirmed.

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    18 Jan 2023

  • Date posted

    11 Oct 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000093967

  • Positions

    2 available

What will the apprentice be doing?

Sales Apprenticeship - proactively promote sales, hit centres targets and centre business objectives, achieve your ow productivity and targets, complete incoming and outgoing contacts and book appointments and contribute and attend outreach and in-reach events to drive new leads.

To ensure the facility and colleagues provide a quality customer experience. To promote the Everyone Active vision, mission and values to deliver the Everyone Active sales strategy that enables the site to achieve its sales and data KPI's.

Job Description

Service development:

- Proactively promote the consistent application of the Everyone Active sales process.

- Hit your centre's targets and understand your centre's business objectives

- Achieve your individual productivity and sales targets to hit your centres targets and to contribute to the ongoing development of sales plans

- Follow the monthly plan to hit your centres targets and to contribute to the ongoing development of sales plans

- Contribute to the marketing of the centre and lead generation through developing ideas and arranging outreach events

- Inspect, monitor and review the sales process to ensure targets are met

- Understand the categories and volumes of membership sales required to achieve your monthly targets given you by your GM/SM

- Follow the monthly plan to hit your centres targets

- Achieve budget across the DD and annual line on an ongoing basis.

- To continuously action the administration of prospecting process on Single Customer View (SCV) and MRM

- You work with Support Hub to ensure that queries are resolved before the cut-off point

- Improve the standards of the facility

- You ensure that each sale follows the Everyone Active membership T&C's and no offers outside of these are given without authorisation from the RSBM

- You ensure that each day you have a 10-minute meeting with your line manager to plan the day's activity

- Complete the tasks to ensure the standards of the facility meet company expectations

- Support the centre's work towards Quest, IiP, ISO 14001, 18001 and other awards

- A safe, secure, clean, well maintained facilities that are accessible and inclusive for all

- Start shifts on time

- Wear uniform as per the company standard

- Take appropriate action when identifying faults and hazards following all H&S Procedures

- Achieve standards described in operations manuals

- Enforce Normal Operating Procedures at all times

- Plan on a daily basis the tasks of each shift

- Ensure all energy reduction actions are undertaken on a daily basis throughout your shift

- Follow Emergency Action Plan procedures at site

Offer a warm and friendly welcome every time.

Deliver a customer experience that generates customer compliments.

Listen, value and respond to all comments made by customers.

- Ensure colleagues achieve customer care standards

- Deliver a customer experience that generates customer compliments

- Have knowledge of facility programme

- Respond to comments in a positive manner and report to your line manager any improvements that can be made

- Develop an excellent reputation within your locality

- Support other departments within the centre as needed

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Apprenticeship L2
  • Functional Skills maths and English

What is the expected career progression after this apprenticeship?

If you are successful you could be employed full-time after your apprentice and have opportunities to move up in the business to sales manager and beyond.


Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills

Qualifications

Other None required (Grade None required) Desired

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early

About the employer

Sports and Leisure Management was established in 1987 and is the longest established leisure contractor in the UK. Sports and Leisure Management Limited's consumer brand is Everyone Active, which is the name that can be seen at over 150+ leisure and cultural facilities across the UK. We successfully manage these facilities in partnership with 45 different local councils.

Employer

Enderby Leisure Centre

Address

Via Ravenna

PO19 1RJ

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Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Jan 2023