You will be working closely with customers, taking telephone calls, responding to emails and working through the ticketing system. You’ll be working with technologies such as firewalls, switches, servers, access points and more.
Closing date: 30 Dec 2022
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 32.5
Possible start date
02 Jan 2023
18 Oct 2022
Level 3 (A level)
What will the apprentice be doing?
An IT Support Analyst role within Aspgate includes ensuring smooth running of IT operations at customer sites which you have been assigned. You will need to take ownership of and manage all requests, managing the process through to successful completion, whilst ensuring a consistently high level of customer service at all times. As the face of the business and first point of contact for customers, high standards of professionalism and customer service must be maintained at all times.
· Configuration, installation and ongoing management & maintenance of firewalls, switches, access points and servers
· Management of customer infrastructure and users by administering Active Directory domains
· Taking phone calls, responding to emails and handling support tickets keeping with targeted SLAs
· Setting up and configuring of windows PCs
· Provide remote assistance to customers
· Attend site to provide onsite support and completion of projects
What training will the apprentice take and what qualification will the apprentice get at the end?
Advanced Information Communication Techniques Apprenticeship Standard, Network pathway/Support Pathway.
Learners will attend college on a day release basis.
This standard aligns with the following professional recognition:
RITTech for 3
What is the expected career progression after this apprenticeship?
The company is small but growing rapidly. You’ll have the possibility to be promoted 1st through 3rd line, and potential for becoming a team leader of a team of analysts in the future
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION
Information communications technician
Level 3 (A level)
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