Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Front Office Apprentice Hilton - London Wembley

An amazing opportunity to work for one of the most recognisable hotel brands in the world, The Hilton Hotel! If you enjoy meeting and greeting new people and giving outstanding customer service with a smile, this could be the career for you.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Dec 2022

Apprenticeship summary

  • Annual wage

    £22,308.00

  • Working week

    Mon - Sun. Exact shifts to be confirmed.

    Total hours per week: 39

  • Expected duration

    15 Months

  • Possible start date

    28 Dec 2022

  • Date posted

    10 Oct 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000093555

  • Positions

    1 available

What will the apprentice be doing?

As a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member- Reception Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed - just a passion for Guest Service!

Benefits and Pay:

  • - £11 per hour, plus service
  • - Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets).
  • - Free meals on duty.
  • - Holiday: 28 days including bank holidays (increasing yearly).
  • - Pension scheme.
  • - High street discounts: with Perks at Work.
  • - Grow your career and Personal Development: programmes designed to support your career.
  • - 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub.
  • - Dedicated 1-2-1 support throughout your apprenticeship.
  • - Functional Maths and English skills offered alongside the programme.

What will I be doing?

A Front Office apprentice will be required to undertake all reasonable duties as assigned by your head of department.

Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Working within the Front Office department;
  • Contribute to an overall exceptional guest experience from check-in through check-out.
  • Telephone handling.
  • Cash and Payment handling.
  • Maintain high levels of guest service.
  • Comply with Health and Safety and Food Hygiene regulations.
  • Complete all aspects of the apprenticeship programme.
  • Work a variety of shifts including early mornings, evenings and weekends.

What are the desired skills?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude.
  • Good communication skills.
  • Committed to delivering a high level of customer service.
  • Ability to work on your own or in teams.
  • The ability to deal with enquiries in a professional and polite manner.

What are the desired personal qualities?

  • A passion for hospitality and guest service.
  • Willingness to learn.
  • The ability to stay calm under pressure.
  • Excellent grooming standards.
  • Ability to work in a fast-paced environment.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Hospitality team member L2
  • Functional Skills in English and maths

What is the expected career progression after this apprenticeship?

Potential for ongoing training and development following successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills

Qualifications

Other None required (Grade None required) Desired

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

About the employer

Hilton, the world's most renowned hotel brand, with a portfolio of 18 world-class brands comprising more than 7000 properties ranked #3 at "Great Place to Work" in the UK & Ireland in 2022. Team Members in our hotels work at the heart of our mission to be the most hospitable company in the world. Each Team Member delivers exceptional, heartfelt experiences at every hotel for every guest, every time.

Employer

Hilton - London Wembley

Address

Lakeside Way

HA9 0BU

You must have JavaScript enabled to view a map of the location

Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Dec 2022