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Ford Level 2 Customer Service Advisor Apprenticeship English Ford Poole

Working in an exciting and busy environment. The apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will work towards a level 2 Customer Service Practitioner apprenticeship.

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Closing date: 31 Dec 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9.00am - 5.00pm. Total hours per week: 40.00.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Jan 2023

  • Date posted

    05 Oct 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000093206

  • Positions

    1 available

What will the apprentice be doing?

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An apprentice’s training includes:

  • Industry recognised standard qualification
  • Ford Masters Level 1 module (excludes Service Champions)
  • Level 1/2 Functional Skills in maths and English (if required)
  • Level 2 Customer Service Practitioner apprenticeship standard
  • End-Point Assessment (EPA)

What is the expected career progression after this apprenticeship?

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless.

By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.

Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided

Qualifications

GCSE or equivalent Maths & English (Grade 4/C) Essential

About the employer

For years, Foray Motor Group has been the most trusted source for new and used cars in Poole. Whether you want to drive off with a brand-new Ford or wish to sell your current vehicle, our team has the knowledge, skills, and experience necessary to perform vehicle services. We provide detailed inspections, professional repairs, and attentive aftercare that ensures your vehicle’s quality and performance through our service centre. If you want to be completely taken care of throughout your experience, our team of vehicle professionals is here to provide.

Employer

English Ford Poole

Address

1 Yarrow Road

Poole

BH12 4QA

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Training

Training provider

SKILLNET LIMITED

Contact

Lucy-Anne Walker

lucy-anne.walker@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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