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Service Advisor Apprenticeship R.T.RATE LIMITED

Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems.

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Closing date: 31 Dec 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday with the occasional Saturday required, shifts TBC. Total hours per week: 40.00

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Jan 2023

  • Date posted

    05 Oct 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000093172

  • Positions

    1 available

What will the apprentice be doing?

An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:

  • Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department
  • An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
    To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner
  • No college attendance required
  • Teaching sessions delivered by Skills Coaches both in person and via Microsoft Teams

What is the expected career progression after this apprenticeship?

A full time career within the automotive industry with many opportunities to progress to positions of responsibility including a Service Manager, Master Technician and Dealership Principles. The opportunities are endless. By having a highly regarded set of skills, Apprentices can go on to develop their career within the specific interests they may have, progressing through their dealership and be an asset to Ford Motor Company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working

Qualifications

GCSE or equivalent Englidh & Maths (Grade 4 or above) Essential

Things to consider

You must be keen, self-motivated and enthusiastic to work in this sector

About the employer

Following the end of the Second World War in 1946, Richard Thomas Rate – better known as Tommy – came home to his family and began to build the business that would later become Rates Ford. The industry in the UK was booming, and the grand opening of a new commercial Airport, then known as London Airport (later Heathrow), required a vast amount of work. Tommy saw the opportunity and purchased a lorry to transport cement from nearby Wouldham Cement Works to the new airport. This quickly turned into three lorries which were parked outside Tommy’s house (when they weren’t working day and night to keep up with the vast amount of cement required to build the airport and runways).

Employer

R.T.RATE LIMITED

Address

Hogg Lane Service Station Hogg Lane

Grays

Essex

RM17 5QL

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Training

Training provider

SKILLNET LIMITED

Contact

Lucy-Anne Walker

lucy-anne.walker@skillnet.org.uk

01923 216 165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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