Apprentice Medical Secretary The Olive Family Practice

Apprentice Medical Secretary for a GP Surgery based in Bolton. You will undertake your Level 3 Business Administration qualification.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Apr 2023

Apprenticeship summary

  • Annual wage


    £192.40 per week (dependant on minimum wage for age)

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, Earliest possible start 8:00am - Latest possible finish 6:30pm / 30 mins unpaid break / 30 hours per week

    Total hours per week: 30

  • Expected duration

    24 Months

  • Possible start date

    11 Apr 2023

  • Date posted

    05 Oct 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

To provide a comprehensive secretarial and administrative service to the G.P.’s and the practice, to ensure efficiency in patient care.

• To accurately record and prepare referral letters and reports, from dictation, or written notes, ensuring that all letters are signed according to GP availability and appropriate deadlines are met.
• To provide secretarial support to the practice, as and when required.
• To liaise with hospital, community trust etc, arranging and expediting appointments and making general enquiries and follow ups as required.
• Responsible for appointing referrals to appropriate clinics and liaising with patients at all times.
• To extract, collate and summarise data to enable preparation of written or statistical reports/letters.
• Answer the telephone in a polite and helpful manner, taking appropriate measures to ensure the provision of an effective service.
• To deal with all patient queries in a professional manner, efficiently and courteously, ensuring distressed/challenging patients or patient complaints are dealt with in a sympathetic and tactful manner, and where necessary to be escalated to Practice Manager.
• Ensure patient information is recorded/retrieved on the computer system accurately and promptly.
• Undertake all general administration duties as required, such as filing and extracting records, distributing letters/documents efficiently and promptly, ensuring that practice procedures are followed at all times.
• Deal appropriately with instructions and queries from management, Doctors and Surgery staff.
• Any information regarding unresolved/urgent matters to be left readily available for any incoming colleagues to identify and resolve.
• Work within Confidentiality, Data Protection, Health and Safety and Fire policies, referring to Practice Manager when in doubt.
• To communicate effectively with GP’s, Health Professionals, Hospitals, Patients and Relatives and Nursing and Surgery staff, both verbally and in writing.
• Establish a good rapport with management and colleagues.
• To work as a team member with fellow colleagues.
• To participate in team meetings, and initiate ideas to improve the working environment.
In addition, you may be required to undertake such other duties within the practice, as may reasonably be required of you.

What training will the apprentice take and what qualification will the apprentice get at the end?

Advanced Level 3 Apprenticeship in Business Administration, including NVQ and functional skills maths and English. Work based learning.

What is the expected career progression after this apprenticeship?

A great opportunity to develop your career with an employer who supports continuing professional development.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Team working


Other Basic Maths (Grade n/a) Desired
Other Standard English (Grade n/a) Desired

About the employer

A family GP Surgery that covers, Deane, Great Lever and Daubhill areas.


The Olive Family Practice


Deane Road


Greater Manchester


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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Apr 2023